Join our Insurance Technology Team!

Our Value Stream is modernizing advisor- and client-facing platforms and technologies to provide our customers and business partners with secure, reliable, energetic, and efficient digital experiences.

We are looking for a Business Systems Analyst who enjoys connecting business needs with technology solutions.

You will work across product, engineering, architecture, quality engineering, and other technology teams to translate business needs into clear technical requirements, assess impacts across interconnected systems, and help deliver solutions supporting our Insurance and Investment capabilities.

You will have an active role throughout the delivery lifecycle, from requirements analysis and solution design through implementation and validation.

You will be part of a collaborative Agile team where we solve complex problems and continuously look for ways to improve how we deliver value.

Position Responsibilities:

+ Collaborate with business and technology partners to understand objectives, clarify requirements, and assess potential impacts across systems and processes.
+ Analyze high-level solution designs and translate them into clear technical requirements, user stories, acceptance criteria, and supporting documentation.
+ Assess upstream, downstream, integration, and system impacts to help ensure solutions address business requirements, technical dependencies, and delivery risks.
+ Leverage AI-enabled tools and practices to enhance requirements discovery, analysis, documentation, and solution design, while validating outputs for accuracy, compliance, and alignment with business objectives.
+ Partner with product, engineers, architects, Quality Engineers, and other analysts to support solution design and successful implementation.
+ Manage requirements, dependencies, and priorities across multiple concurrent initiatives and support incremental delivery within an Agile environment.
+ Create and maintain the artifacts needed to support implementation, including user stories, requirements, acceptance criteria, test results, approvals, and system documentation.
+ Perform functional testing, validate expected outcomes, and collaborate with team members to investigate defects and identify root causes.
+ Identify opportunities to improve system effectiveness and strengthen analysis, documentation, and delivery practices.
+ Maintain clear and organized system documentation to support ongoing development, delivery, and team knowledge.
+ Share knowledge and effective practices with team members to strengthen analysis, collaboration, and delivery across the team.

Required Qualifications:

+ 5+ years proven track record as a Business System, or Technical Analyst, or as a Quality or Software Engineer.
+ Demonstrated experience in business systems analysis, technical analysis, or a related technology role , with experience translating business and technical needs into implementable solutions.
+ Strong analytical, technical, diagnostic, and problem-solving skills, with the ability to work through complex business and system requirements.
+ Experience gathering, analyzing, and documenting requirements and translating them into clear user stories and acceptance criteria.




+ Ability to understand technical designs, system interactions, dependencies, and potential downstream impacts.
+ Experience supporting solutions through the delivery lifecycle, including requirements analysis, implementation, validation, and defect resolution.
+ Strong written and verbal communication, collaboration, and facilitation skills.
+ Ability to distinguish critical business requirements from lower-priority needs and help balance business value, development effort, technical constraints, and risk .
+ Strong planning and organizational skills, including the ability to manage priorities and dependencies across multiple concurrent initiatives.
+ Experience collaborating effectively with product, engineering, architecture, quality engineering, and other technology partners.
+ Experience working within an Agile delivery environment and with tools such as Jira and Confluence , or comparable platforms.
+ Ability to learn new business processes, technologies, and tools and apply that knowledge effectively.
+ Willingness to share knowledge and support others in analysis, documentation, and collaboration practices.

Preferred Qualifications:

+ Post-secondary education in a relevant field or equivalent practical experience .
+ Experience working with microservices, APIs, or complex integrated enterprise applications .
+ Experience within Insurance, Financial Services, or Investment technology environments.
+ Experience with functional testing, defect analysis, or root-cause analysis.
+ Experience applying AI-assisted techniques to research, requirements discovery, analysis, documentation, or solution design.
+ Experience with tools and practices supporting requirements management, system analysis, and technical documentation.

When you join our team:

+ We’ll empower you to learn and grow the career you want.
+ We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

Acerca de Manulife y John Hancock

Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor.

Para obtener más información acerca de nosotros, visite http://www.manulife.com .

Manulife es un empleador que ofrece igualdad de oportunidades

En Manulife/John Hancock, valoramos nuestra diversidad.

Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas.

Estamos comprometidos con la equidad en las contrataciones, la retención de talento,



el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.

Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo.

Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud.

Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes.

Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a [email protected] .

Referenced Salary Location

Toronto, Ontario

Modalidades de Trabajo

Híbrido

Salary range is expected to be between

$86,100.00 CAD - $136,100.00 CAD
Los empleados también tienen la oportunidad de participar en programas de incentivos y recibir una compensación vinculada al rendimiento empresarial e individual.

El salario real variará según las condiciones del mercado local, la geografía y factores relacionados con el puesto como conocimientos, habilidades, requerimientos, experiencia y educación/formación.

Si solicitas este puesto fuera de tu ubicación principal, por favor escríbenos a [email protected] para conocer el rango salarial correspondiente a tu ubicación.

Manulife ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontológicos, de salud mental, oftalmológicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopción/subrogación y bienestar, y planes de asistencia al empleado/familiar.

También ofrecemos a los empleados admisibles varios planes de ahorro para la jubilación (incluidos planes de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educación financiera.

Nuestro generoso programa de tiempo libre remunerado en Canadá incluye feriados, vacaciones, días personales y días por enfermedad, y ofrecemos la gama completa de ausencia laboral reglamentaria.

Si se está postulando para este puesto en los EE.

UU., póngase en contacto con [email protected] para obtener más información sobre las disposiciones relativas al tiempo libre remunerado específicas de EE.

UU.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process.

For more information, please refer to our personal information collection statement (https://careers.manulife.com/global/en/talentacquisitionprivacystatement) .

📌 Business Systems Analyst (Toronto)
🏢 Manulife
📍 Toronto