We are seeking an experienced Payroll Analyst to support complex Canadian payroll operations for approximately 13,000 employees across all provinces and six legal entities.

This role helps deliver accurate and compliant payroll while strengthening controls, reducing risk, improving processes, and enhancing the employee experience.

The successful candidate will bring strong payroll expertise, sound judgment, analytical curiosity, and the ability to work across Payroll, Human Resources, Finance, Benefits, Tax, Technology, vendors, and business teams to solve complex problems.

Top candidates will have a record of preventing errors, identifying root causes, leading testing, improving controls, reducing manual work, and delivering measurable results.

The best Payroll Analysts do more than process payroll.

They improve it.

Key Responsibilities

Payroll Operations, Compliance & Analysis

+ Independently process, audit, and validate complex, high-volume Canadian payroll accurately and on time across multiple provinces, legal entities, pay groups, and payroll cycles.
+ Research and resolve complex payroll, tax, benefits, employee, and vendor issues; investigate discrepancies, identify root causes, evaluate risks and alternatives, and implement sustainable solutions that prevent recurrence.
+ Lead complex payroll activities, including executive compensation, equity, bonuses, taxable benefits, disability, leaves, mobile employees, and special payments.
+ Lead quarterly and year-end payroll activities, including reconciliations, adjustments, audits, reporting, and amended filings.
+ Investigate payroll discrepancies, determine root causes, and recommend sustainable solutions.
+ Analyze payroll impacts related to benefits programs, including short and long term disability, paid and unpaid legislated leaves, taxable wages and taxable benefits, imputed income, and year-end reporting.
+ Identify trends, risks, and opportunities through payroll, perks, tax, and reporting data.

Testing, Controls & Continuous Improvement

+ Lead structured testing of payroll system, configuration, integration, and process changes, including test planning, edge cases, end-to-end validation, defect documentation, and confirmation of business requirements.
+ Identify and implement opportunities to automate, simplify, standardize, and strengthen payroll processes and controls, reducing errors, risk, manual effort, and rework.

Technology & AI Enablement

+ troubleshoot payroll system, data, and integration issues in partnership with Technology, Benefits, Finance, Tax, vendors, and other business teams.
+ Use approved technology, automation, reporting, and AI tools responsibly to improve payroll analysis, testing, controls, documentation, and delivery while protecting confidential information and validating results.
+ Support inbound and outbound payroll-related integrations, including retirement plans, deferred compensation, benefits, withholding, garnishments, tax filings, and workers' compensation reporting.
+ Apply sound judgment when using AI by protecting confidential employee information, validating outputs, and ensuring all payroll decisions remain human-reviewed and compliant.

Partnership & Team Impact

+ Build strong partnerships with Benefits, Pension, Compensation, Finance, Tax, Technology, and external vendors.
+ Communicate complex payroll concepts in clear, business-friendly language.
+ Share knowledge, support teammates, and contribute to a culture of learning and continuous improvement.




+ Influence positive change through expertise, credibility, and collaboration.

Required Qualifications

+ 5+ years of progressive Canadian payroll experience with increasing levels of responsibility.
+ Strong analytical thinking, curiosity, troubleshooting, and root-cause analysis skills, including the ability to independently research and solve complex or unfamiliar payroll, tax, and benefits issues.
+ Experience with payroll audits, reconciliations, quarterly and year-end activities, adjustments, taxable benefit reporting, and employee year-end reporting.
+ Experience developing test scenarios, testing payroll system or configuration changes, validating end-to-end results, documenting defects, and identifying unintended impacts.
+ Experience contributing to payroll projects and documenting business requirements, decisions, risks, controls, and test results.
+ Experience with ADP GlobalView , SAP, or a similar enterprise payroll system, with strong knowledge of gross-to-net payroll processing, statutory requirements, employer liabilities, funding, general ledger impacts, and payroll accounting reconciliations.
+ Advanced Excel and data analysis skills, including the ability to analyze large data sets, reconcile results, identify exceptions and trends, and explain findings clearly.
+ Clear written and verbal communication skills, with the ability to manage multiple priorities, work independently with minimal direction, and collaborate effectively across teams.

Preferred Qualifications

+ Canadian payroll certification or a comparable payroll designation (PLP, PCP)
+ Experience supporting payroll operations across multiple countries.
+ Experience with cross-border or mobile-employee payroll and benefits programs that affect payroll taxation, disability payments, paid leave, taxable wages, or year-end reporting.
+ Experience serving as a lead tester, project contributor, subject matter expert, mentor, or escalation resource for complex payroll work.

When you join our team :

We’ll empower you to learn and grow the career you want.

We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team, we’ll support you in shaping the future you want to see.

#LI-Hybrid

_If you are applying to this role in Massachusetts, please note the salary range is $_ 61,875.

_- $103,125.

USD.

Additionally, employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance_ .

The role being advertised is an existing vacancy.

Acerca de Manulife y John Hancock

Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor.

Para obtener más información acerca de nosotros, visite http://www.manulife.com .

Manulife es un empleador que ofrece igualdad de oportunidades

En Manulife/John Hancock, valoramos nuestra diversidad.

Nos esforzamos por atraer,



formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas.

Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.

Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo.

Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud.

Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes.

Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a [email protected] .

Referenced Salary Location

Waterloo, Ontario

Modalidades de Trabajo

Híbrido

Salary range is expected to be between

$59,100.00 CAD - $98,500.00 CAD
Los empleados también tienen la oportunidad de participar en programas de incentivos y recibir una compensación vinculada al rendimiento empresarial e individual.

El salario real variará según las condiciones del mercado local, la geografía y factores relacionados con el puesto como conocimientos, habilidades, requerimientos, experiencia y educación/formación.

Si solicitas este puesto fuera de tu ubicación principal, por favor escríbenos a [email protected] para conocer el rango salarial correspondiente a tu ubicación.

Manulife ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontológicos, de salud mental, oftalmológicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopción/subrogación y bienestar, y planes de asistencia al empleado/familiar.

También ofrecemos a los empleados admisibles varios planes de ahorro para la jubilación (incluidos planes de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educación financiera.

Nuestro generoso programa de tiempo libre remunerado en Canadá incluye feriados, vacaciones, días personales y días por enfermedad, y ofrecemos la gama completa de ausencia laboral reglamentaria.

Si se está postulando para este puesto en los EE.

UU., póngase en contacto con [email protected] para obtener más información sobre las disposiciones relativas al tiempo libre remunerado específicas de EE.

UU.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process.

For more information, please refer to our personal information collection statement (https://careers.manulife.com/global/en/talentacquisitionprivacystatement) .

📌 Payroll Analyst (Waterloo)
🏢 Manulife
📍 Waterloo