Proxmox develops powerful open-source software that simplifies enterprise IT infrastructure management, including solutions for server virtualization, backup and recovery, email security, and centralized data centre management. Founded in Vienna, Austria, where its headquarters and core development team are based, the company recently established Proxmox North America in Kingston, Ontario, to provide localized support to clients and partners across Canada and the United States. As we build our North American operations, we are hiring a Technical Solutions Specialist to provide expert technical support, solution guidance and client enablement for Proxmox products.

About the Role

As a Technical Solutions Specialist, you will assess, troubleshoot and resolve complex technical requests and provide accurate guidance on the deployment, configuration and use of Proxmox products.

You will combine technical support ownership, investigation, research, solution advisory and client enablement. You will also collaborate with Client Care Representatives and Account Managers, contribute to technical discovery, support implementations, and share reusable knowledge through documentation, coaching and training.

What You Will Do

· Take ownership of assigned technical requests through resolution or appropriate escalation.

· Diagnose issues involving software, systems, networking, virtualization and infrastructure technologies.

· Reproduce reported issues in test or laboratory environments and validate proposed solutions where practical.

· Provide guidance concerning deployment, configuration, integration and product use.

· Support technical discovery, proposals, consultations, demonstrations and presentations.

· Contribute to implementation planning,



client training, technical handoffs and reusable documentation.

· Share technical knowledge and help client-facing colleagues recognize when escalation is required.

Who Should Apply?

· Enjoy structured troubleshooting and investigating complex technical issues.

· Can explain technical information clearly to technical and non-technical audiences.

· Are comfortable managing technical cases independently while recognizing when escalation is required.

· Value accurate documentation, collaboration, continuous learning and client-focused communication.

If you are enthusiastic about the opportunity and willing to learn, we encourage you to apply. We value curiosity, initiative, sound judgment, collaboration and a genuine interest in delivering practical results.

Qualifications

· Post-secondary education in computer science, information technology, systems administration or a related field, or equivalent demonstrated technical experience.

· Demonstrated experience supporting or administering software, systems, networking, virtualization or infrastructure technologies.

· Strong troubleshooting, analysis and technical documentation skills.

· Ability to independently manage technical cases and communicate clearly with clients and colleagues.

Additional experience that would be an asset includes:





· Hands-on experience with Proxmox products or comparable platforms.

· Knowledge of Linux administration, networking, storage, backup, clustering or high-availability environments.

· Experience in technical consulting, pre-sales engineering, implementation or client training.

· Relevant technical certifications or demonstrated equivalent knowledge.

Location and Compensation

This role is based in office in Kingston, Ontario. The expected base salary range is CAD $70,000 to $120,000 per year. Placement within the range will be based on job-related factors such as technical depth, relevant infrastructure experience, client-facing capability and the expected level of responsibility.

Approved business travel and training-related travel costs will be handled separately in accordance with company policy.

Equal Opportunity and Accommodation

Proxmox North America Inc. is committed to an inclusive, accessible, and respectful workplace. Accommodation is available upon request during the recruitment and selection process.

Use of Artificial Intelligence in Recruitment

Proxmox North America Inc. may use artificial intelligence tools to support the recruitment and selection process, including reviewing application materials. Hiring decisions are not made solely by artificial intelligence and include human review.

Ready to Apply?

If this opportunity matches your experience and interests, we would love to hear from you.

Please submit your resume and a brief cover letter.

Pay: $70,000.00-$120,000.00 per year

Benefits:

- Casual dress
- Company events
- Dental care
- Extended health care
- Flexible schedule
- On-site parking

Work Location: In person

📌 Technical Solutions Specialist (Kingston)
🏢 Proxmox North America
📍 Kingston