- Welcome guests and create a warm, professional first impression in a restaurant or hospitality setting.
- Manage the flow of guests by coordinating seating, reservations, and wait times while supporting a smooth dining experience.
- Work closely with servers and other team members to provide attentive guest services and excellent customer service.
Duties
- Greet guests promptly, answer questions, and escort them to their tables.
- Manage reservations, waitlists, and seating arrangements; communicate estimated wait times clearly.
- Answer incoming calls using professional phone etiquette and share accurate information about the restaurant.
- Coordinate with servers and the service team to balance seating and support effective serving operations.
- Maintain an organized, welcoming entrance and keep guest-facing areas presentable.
- Use a POS system to manage reservations, guest information, or transactions as needed; familiarity with Micros POS is an asset.
- Respond courteously to guest requests and concerns,
involving a manager when appropriate.
- Communicate updates clearly with colleagues to help ensure consistent hospitality and food service.
Requirements
- Strong communication skills, a friendly and professional manner, and a genuine interest in hospitality.
- Customer-focused approach and the ability to stay organized in a busy environment.
- Availability to work assigned shifts, including evenings, weekends, or holidays as needed.
- Food service experience or restaurant experience is preferred but not required.
- Experience in guest services or hotel experience is an asset.
- Familiarity with reservation tools or POS systems, including Micros POS, is helpful; training may be provided.
Pay: $17.95 per hour
Benefits:
- Discounted or free food
- Flexible schedule
- In office parking