VALWELL TECHNOLOGIES

Creative Solutions for the Oil & Gas Industry

Field Service Coordinator

Full-Time | Edmonton, AB or Bonnyville, AB | In Person

Why ValWell?

ValWell is a small company on the verge of big growth. A recent acquisition is fuelling our expansion, and the people who join us now will help shape what comes next. For a coordinator, that means you're not a dispatcher buried in someone else's process—you own the field service schedule, and the way our crews get to the job starts with you.

- A flexible, independent work environment where you manage the field service schedule and the systems behind it.
- Access to best-in-class resources, tools, and technology to run a modern service operation.
- Grow your income as you drive growth—new roles and leadership opportunities are being created as we scale.
- Direct access to the field crews, the shop, and the customers whose jobs you're coordinating.
- The stability of an established business with the energy of a company entering its next chapter.

The Role

We're looking for an organized, people-first Field Service Coordinator to plan, schedule, and support our Field Service team across our Edmonton and Bonnyville operations. You'll be the hub between customers, field crews, HSE, and Training—making sure the right people, with the right tickets and equipment, are on the right job at the right time.

This role sits at the centre of day-to-day field operations. You'll build and maintain the crew schedule, be the go-to for coverage and call-handling questions, keep our records audit-ready, and help new hires get onboarded and job-ready. If you want a role where you run the schedule rather than just react to it, this is it.

What You'll Do

Scheduling & Coordination

- Coordinate and prioritize scheduling for the Field Service team so customer needs are met safely, on time, and efficiently.
- Balance crew availability, certifications, equipment, and travel to assign the right people to each job.
- Adjust the schedule in real time as rush jobs, call-outs, and customer changes come in, and communicate the impact clearly.




- Track crew hours and extended shifts to support fatigue management and keep field operations compliant.

Communication & Customer Support

- Serve as a key point of contact for personnel coverage, call handling, response times, and service protocols.
- Build strong working relationships with customers, crew leads, and internal departments.
- Communicate job details, changes, and expectations to field crews and customers so nothing falls through the cracks.

Onboarding & Training Support

- Coordinate with the HSE and Training departments to onboard new field employees and schedule required training.
- Help track certifications and renewal dates so crews stay qualified and job-ready.

Records & Administration

- Maintain accurate records, schedules, and supporting documentation for field service operations.
- Prepare reports, spreadsheets, and other business documentation to support operational and management decisions.
- Assist with administrative projects and other duties as assigned to support the success of the Field Service team.

What You Bring

- High school diploma, GED, or equivalent.
- Strong customer service and relationship-building skills, with the ability to communicate information clearly and provide guidance when needed.
- Professional demeanor and excellent interpersonal skills.
- Strong organizational, planning, and time-management skills, with the ability to prioritize and manage multiple tasks at once.
- Analytical and problem-solving abilities, and sound judgment when priorities compete.
- Basic knowledge of industrial safety practices and a commitment to following all company and safety policies, promoting safe work behaviours,



and proactively addressing unsafe conditions.
- Strong computer proficiency, including Microsoft Office and other business software for communication, reporting, and data management.
- Intermediate verbal and written communication skills and basic mathematical skills.
- Ability to execute strategies and support departmental initiatives.
- Ability to work independently with minimal supervision.
- Ability to work extended hours, including more than 8 hours per day or 40 hours per week, as business needs require.
- Ability to read, write, and speak English fluently.

Nice to Have:

- One to two years of coordination or coordinator-support experience.
- Experience running or supporting field operations, service organizations, or customer-facing teams.
- Experience preparing reports, spreadsheets, presentations, and other business documentation.
- Familiarity with oil and gas field services, valve or pressure equipment, or industrial safety programs.
- Experience with scheduling, dispatch, or workforce-management software.
- Valid Class 5 Driver's Licence (or equivalent).

What We Offer

- Competitive full-time compensation based on experience, with the opportunity to grow your income as you drive growth.
- Comprehensive perks package, including medical, dental, vision, and more.
- A flexible, independent work environment.
- Best-in-class resources, tools, and technology.
- On-the-job training and real opportunities for advancement.
- The chance to build the field service coordination function at a company that's scaling.

How to Apply

Ready to build your career with a company that's going places? Submit your resume and a brief cover letter outlining your experience and which location—Edmonton or Bonnyville—you're applying for.

ValWell Technologies is an equal opportunity employer. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Job Type: Full-time

Pay: From $90,000.00 per year

Benefits:

- Dental care
- On-site parking

Work Location: In person

📌 Field Service Coordinator (Edmonton)
🏢 ValWell Technologies
📍 Edmonton