Job Description: Community Living Services Coordinator

Program: Developmental Disabilities / Community Living
Location: Vancouver, British Columbia
Reports to: Program Manager or Executive Director
Employment Type: Full-time
Salary :$34/hour or 70k/ year

Position Summary

The Community Living Services Coordinator is responsible for coordinating person-centred services and supports for adults with developmental disabilities. The position oversees individual support plans, coordinates CLBC-funded services and resources, monitors program budgets and expenditures, and works collaboratively with individuals, families, support staff, service providers, and Community Living BC (CLBC).

The coordinator ensures that services are responsive to individual needs, promote independence and community inclusion, and align with approved funding, organizational policies, and applicable contractual requirements.

Key Responsibilities1. Individual Support Planning

- Coordinate the development, implementation, and review of individualized support plans.
- Work with individuals, families, caregivers, and support teams to identify goals, preferences, and support needs.
- Monitor progress toward personal goals, independence, safety, and community participation.
- Ensure individuals are treated with dignity, respect, and choice.

2. CLBC Funding and Budget Management

- Coordinate the administration and monitoring of CLBC-funded supports and services within approved funding arrangements.
- Monitor individual budgets, program expenditures, and resource utilization.
- Maintain accurate records of funding allocations, expenditures, invoices, and related documentation.
- Identify funding pressures, budget variances, and changing support needs.
- Liaise with CLBC representatives regarding service plans, funding documentation, contract requirements, and requests for changes to supports.
- Ensure expenditures are authorized and consistent with applicable funding agreements and organizational policies.

Note: Funding approval and allocation decisions remain subject to CLBC's authorization and the applicable funding agreement.

3. Service Coordination and Oversight

- Coordinate service delivery among support workers, families, community partners, and external agencies.




- Monitor service quality and ensure supports are delivered according to individual plans.
- Assist with staffing schedules, service coverage, and resource allocation as required.
- Address service concerns, resolve operational issues, and escalate significant risks when necessary.
- Support transitions between services and coordinate referrals to community resources.

4. Documentation and Compliance

- Maintain confidential and accurate client files, support plans, funding records, and progress reports.
- Prepare reports and documentation required by management, funders, and applicable contracts.
- Ensure records are maintained in accordance with privacy legislation, organizational policies, and contractual obligations.
- Monitor required reviews, assessments, and documentation deadlines.
- Report incidents, concerns, and risks according to established procedures.

5. Communication and Collaboration

- Serve as a primary contact for individuals, families, support teams, and relevant service providers.
- Communicate effectively with CLBC representatives regarding service coordination and funding-related matters.
- Participate in case conferences, planning meetings, and service reviews.
- Promote collaborative, respectful, and person-centred relationships.

6. Quality Improvement and Risk Management

- Identify opportunities to improve service delivery, operational efficiency, and responsible use of resources.
- Monitor emerging support needs and communicate risks to management.
- Promote individual rights, informed choice, inclusion, and safeguarding practices.
- Contribute to program evaluations, internal reviews, and quality improvement initiatives.

Qualifications and Experience

- Diploma or degree in social services, human services, community support, disability studies, or a related field; equivalent relevant experience may be considered.
- Experience supporting adults with developmental disabilities.




- Experience coordinating individualized services, support plans, and community-based programs.
- Knowledge of CLBC-funded services and the British Columbia community living sector.
- Experience with budget monitoring, funding administration, invoices, or service agreements.
- Strong organizational, documentation, communication, and problem-solving skills.
- Ability to work collaboratively with individuals, families, staff, and external stakeholders.
- Knowledge of person-centred planning, confidentiality, safeguarding, and relevant legislation.

Core Competencies

- Person-centred service coordination
- Funding and budget oversight
- Planning and organizational skills
- Professional communication
- Documentation and accountability
- Collaborative problem-solving
- Risk identification and escalation
- Respect for individual rights and self-determination

Working Relationships

The position works closely with individuals receiving services, their families and representatives, support workers, program management, community agencies, and CLBC representatives.

Performance Expectations

Success in this role will be demonstrated through:

- Timely and accurate support plans and documentation.
- Responsible monitoring of approved budgets and expenditures.
- Effective coordination of services and resources.
- Compliance with applicable funding and contractual requirements.
- Positive collaboration with individuals, families, staff, and community partners.
- Timely identification and escalation of service, financial, and safety concerns.

Pay: From $70,000.00 per year

Advantages:

- Commuter benefits
- Company events
- Extended health care
- Wellness program
- Work from home

Application question(s):

- How many years of experience do you have working with adults with developmental disabilities?
- Describe your experience managing, monitoring, or administering CLBC-funded services or individual budgets.
- Describe a situation in which you coordinated services among an individual, their family, support workers, and external service providers.
- What systems or software have you used to maintain client records, track budgets, prepare reports, or manage service plans?

Licence/Certification:

- Driving Licence (required)

Work Location: In person

📌 Care Manager - Developmental Disabilities (Vancouver)
🏢 Big Hearts Home Healthcare
📍 Vancouver