BIO BASIC INC. has been a leading manufacturer and provider for life science products and related services since 1995. Bio Basic strives to be a One-Stop-Shop providing the highest quality research products at the most competitive price.

JOB SUMMARY: We are looking for a talented customer service representative who will be focused on performing customer service/order fulfillment duties. The ideal candidate should be a highly-motivated and detail oriented individual with exceptional verbal and written communication skills. We are looking for someone who has a strong technical background in a life science related field who is passionate about providing industry leading service.

CAREER LEVEL: Entry level

TO APPLY: Please submit a resume, cover letter and unofficial transcript. References will be requested for selected candidates.

Responsibilities and Duties

RESPONSIBILITIES INCLUDE:

- B.Sc or M.Sc in Biology, Molecular Biology, Biochemistry or related field.
- Order Fulfillment
- Follow up with customers to maintain industry leading satisfaction rates
- Monitor and track the progress of all orders to reduce delays and ensure that projects are completed on schedule
- Report any delays/changes in projects to manager and customers
- Regularly reply to customer’s questions and inquiries using both the Internet and telephone communication
- Invoice completed projects




- Prepare shipments and ensure that all outgoing material conforms to QC requirements.
- Work with sales representatives to maintain and improve upon customer relationships
- Maintain an organized and neat work environment
- Developing product and service knowledge sufficient to successfully perform duties
- Communicating sales objectives and action plans to management via weekly updates, and monthly summary reports
- Other relevant duties as assigned

Qualifications and Skills

QUALIFICATIONS:

- B. Sc or M.Sc. (Biochemistry, molecular biology, microbiology and immunology preferable).
- Strong mastery of the English language (both written and verbal) is required
- Knowledge of Molecular Biology Kits, Biochemicals, and other Bio Basic services is an asset
- Must be responsible with high organization skills
- Independent and able to manage multiple timelines and objectives successfully
- Robust interpersonal and communication skills
- Highly Proficient in Microsoft Office Word/Excel/PPT

Job Types: Full-time, Permanent

Pay: $19.20-$28.80 per hour

Benefits:

- Casual dress
- Dental care
- On-site parking
- Paid time off
- Vision care

Education:

- Master's Degree (preferred)

Experience:

- customer service: 1 year (preferred)

Language:

- English (preferred)

Work Location: In person

📌 Customer Service Representative B.Sc. or M.Sc (Markham)
🏢 Bio Basic
📍 Markham