Job Description: Bilingual Banking Operations Officer (English/French)

Location: Mississauga, Ontario
Work Arrangement: Hybrid – 4 days onsite and 1 day remote
Contract Duration: 12 months, with potential for extension and conversion based on performance and business needs
Schedule: Monday to Friday, 8:00 AM – 5:00 PM

About the Role

We are seeking a detail-oriented and bilingual Banking Operations Officer to join a financial services team supporting clients whose finances are managed by the Public Guardian and Trustee (PGT). This role involves reviewing documentation, verifying client information, updating accounts, and processing financial requests while ensuring compliance with applicable legal requirements and internal policies.

The ideal candidate will have 2–4 years of banking experience, strong knowledge of banking products and services, and the ability to work accurately in a high-volume, regulated environment. Fluency in both English and French, written and verbal, is required.

Key Responsibilities

- Support clients whose financial affairs are managed by the Public Guardian and Trustee (PGT).
- Review requests and documentation submitted by branch partners to ensure accuracy, completeness, and compliance with applicable legal requirements.
- Verify client information and process account updates, financial transactions, and other service requests.
- Identify discrepancies or missing information and follow up with internal partners to resolve outstanding issues.
- Handle complex account-related requests while maintaining a high degree of accuracy and attention to detail.
- Manage both back-office processing activities and telephone-related responsibilities as required.
- Ensure all requests are completed within established service level agreements (SLAs) and business timelines.
- Follow internal policies, procedures, and applicable provincial legislation in a highly regulated environment.
- Maintain accurate records and support operational controls to minimize errors and mitigate risk.
- Collaborate with internal stakeholders to ensure timely and effective resolution of client requests.
- Use MS 365 tools and AI technologies to support daily operational activities.

Required Qualifications and Skills

- Post-secondary education.
- 2–4 years of banking or financial services experience.
- Full bilingual proficiency in English and French, both written and verbal.
- Experience working in an SLA-driven environment with defined deliverables and deadlines.
- Strong knowledge of banking products and services, including debit and credit products, chequing and savings accounts, and core banking operations.
- Proficiency in MS 365 applications, particularly Excel, Outlook, and Word.
- Comfort and willingness to use AI technology in the workplace.
- Excellent written and verbal communication skills.
- Strong decision-making, problem-solving, and analytical abilities.
- Exceptional attention to detail and commitment to accuracy.
- Ability to manage high volumes of work, multitask, and prioritize competing deadlines.
- Robust collaboration and relationship-building skills.

Preferred Qualifications

- Experience reviewing legal or government-issued documents.
- Familiarity with legal documentation requirements, complex account handling, or regulated financial operations.
- Previous experience as a Financial Advisor or in a client-facing banking role.

About Dexian: Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.

Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit https://dexian.com/.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

Thanks and Regards,

Pay: $23.00-$29.00 per hour

Language:

- French (preferred)

Work Location: Hybrid remote in Mississauga, ON

📌 Bilingual Legal Documentation Specialist #1022084 (Mississauga)
🏢 Dexian
📍 Mississauga