WE’RE HIRING! JOIN THE CHAIiwALA TEAM ☕Supervisors | Managers | Front-of-House & Customer Service Staff

Locations: King George Hub Store & Food Truck

Are you friendly, energetic, reliable, and passionate about customer service? Chaiiwala is growing, and we’re looking for enthusiastic team members to join us at our store and food truck locations!

We are currently hiring for Supervisor, Manager, and Front-of-House / Customer Service positions. If you enjoy working with people, thrive in a fast-paced environment, and love creating memorable customer experiences, we’d love to hear from you!

1. Supervisor

As a Supervisor, you will help lead the team, support daily operations, and ensure our customers receive excellent service.

Key Responsibilities

- Supervise and support front-of-house staff during daily operations.
- Ensure excellent customer service and guest satisfaction.
- Assist with staff scheduling, shift coordination, and task delegation.
- Monitor food service quality, cleanliness, and hygiene standards.
- Handle customer questions, feedback, and concerns professionally.
- Support inventory management, cash handling, and opening or closing duties.
- Train and motivate team members to maintain Chaiiwala’s service standards.
- Ensure smooth operations at the store or food truck.

What We’re Looking For

- Previous supervisory or team leadership experience preferred.
- Strong communication, organizational, and problem-solving skills.
- Ability to lead a team in a busy environment.
- Reliable, punctual, and customer-focused.
- Flexible availability, including weekends and holidays.

2. Manager

We are looking for a motivated and responsible Manager to oversee daily operations, lead the team, and help grow our business.

Key Responsibilities

- Manage daily operations at the store and/or food truck.
- Recruit, train, supervise,



and support team members.
- Prepare staff schedules and coordinate shift coverage.
- Maintain high standards of customer service, food quality, cleanliness, and safety.
- Monitor inventory, stock levels, cash handling, and sales performance.
- Manage customer feedback and resolve complaints professionally.
- Identify opportunities to improve sales through promotions and upselling.
- Ensure compliance with applicable food safety and workplace requirements.
- Coordinate with ownership and management to achieve business goals.

What We’re Looking For

- Previous experience in restaurant, café, retail, or hospitality management preferred.
- Strong leadership, communication, and decision-making skills.
- Ability to manage staff and multitask in a fast-paced environment.
- Knowledge of POS systems, inventory, scheduling, and cash management.
- A positive attitude, solid work ethic, and commitment to customer satisfaction.
- Flexible availability, including weekends and holidays.

3. Front-of-House / Customer Service Staff

Be the face of Chaiiwala! Help us create a welcoming atmosphere and deliver excellent hospitality to every guest at our store and food truck.

Key Responsibilities

- Greet customers warmly and take orders accurately.
- Operate POS systems and process cash, debit, and credit payments.
- Serve food and beverages courteously and efficiently.
- Answer customer questions and provide menu information.
- Recommend products and promote upselling opportunities.




- Maintain cleanliness and organization of the front counter, dining area, and service station.
- Assist with food preparation or packing orders when required.
- Handle customer feedback professionally and communicate with management.
- Work closely with kitchen staff and colleagues to ensure smooth service.
- Support opening, closing, stocking, and other daily operational duties.

What We’re Looking For

- Customer service, retail, café, or restaurant experience is an asset.
- Friendly, professional, and confident communication skills.
- Ability to multitask and work efficiently in a busy environment.
- Reliable, punctual, and team-oriented attitude.
- Strong attention to detail when handling orders and payments.
- Flexibility to work different shifts, including weekends and holidays.
- English proficiency required; additional languages, including Spanish, are an asset.

Perks & Benefits

- Competitive pay and tips or shared tip pool, where applicable.
- Training and opportunities for career growth.
- Employee meal discounts.
- A friendly, inclusive, and supportive team environment.
- Opportunities to develop hospitality, leadership, and management skills.

How to Apply

Interested in joining the Chaiiwala family?

Please submit your resume and let us know which position you are applying for: Supervisor, Manager, or Front-of-House / Customer Service Staff, and whether you are interested in working at our store, food truck, or both.

We’re excited to meet enthusiastic people who are ready to grow with us!

Come be part of the Chaiiwala team and serve up great food, great chai, and great experiences! ☕

Pay: $19.00-$26.00 per hour

Benefits:

- Discounted or free food
- On-site parking
- Store discount

Work Location: In person

📌 Supervisor/Manager/Customer service (Instore & Food truck Manager ) (Surrey)
🏢 Chaiiwala Of London
📍 Surrey