About the Role

Callander Pharmacy is looking for an experienced and motivated Front Shop Manager to lead our front store team. In this role, you will oversee day-to-day retail operations, inventory, financial administration, and staff leadership, while making sure every customer and patient who walks through our doors receives friendly, knowledgeable service.

If you are an organized, hands-on leader who enjoys building a strong team and growing a business in a community setting, we would love to hear from you.

Key ResponsibilitiesRetail Operations

- Oversee all daily front shop operations, ensuring a clean, well-merchandised, and inviting environment for customers.
- Develop and implement staff schedules for the entire front shop, ensuring adequate coverage for all operating hours.
- Drive front shop sales and meet revenue targets.
- Use sales data and customer feedback to identify trends and opportunities for growth.
- Manage product displays, promotions, and signage to enhance visual appeal and sales effectiveness.
- Ensure compliance with all health and safety regulations and store policies.

Inventory Management

- Manage the entire inventory lifecycle for the front shop, from ordering and receiving to stocking and returns.
- Develop and maintain optimal inventory levels to prevent stockouts and minimize overstock.
- Conduct regular inventory counts and reconcile discrepancies.
- Place orders with suppliers, negotiate terms when appropriate, and track deliveries.
- Identify slow-moving or expired products and implement strategies for their clearance or return.




- Maintain accurate inventory records and use inventory management software effectively.

Financial Administration

- Process invoices for incoming goods and reconcile them with purchase orders.
- Prepare and submit month-end sales reports, inventory valuations, and other relevant financial summaries to management.
- Monitor and manage front shop expenses, adhering to budget guidelines.
- Oversee cash handling procedures, daily cash reconciliation, and bank deposits.

Team Leadership

- Recruit, hire, train, and onboard new Front Shop Assistants and Cashiers.
- Provide ongoing coaching, performance feedback, and professional development to front shop staff.
- Contribute to and conduct performance reviews, and manage disciplinary actions when necessary.
- Foster a positive and collaborative work environment.
- Address and resolve staff concerns and conflicts in a timely and professional manner.

Customer Experience

- Ensure all front shop staff provide outstanding customer service, assisting with product inquiries and resolving issues effectively.
- Lead by example in customer interactions, demonstrating a commitment to patient satisfaction.
- Handle escalated customer complaints and ensure a positive resolution.





Compliance

- Ensure strict adherence to all relevant provincial (e.g., PHIPA in Ontario) and federal privacy legislation regarding personal health information.
- Maintain the confidentiality of all patient and business information.

Qualifications

- Minimum of 3–5 years of experience in retail management, with at least 1–2 years in a supervisory or management role.
- Proven experience in inventory management, ordering, and vendor relations.
- Strong financial acumen, with experience in month-end reporting, invoicing, and budget management.
- Demonstrated ability to effectively manage, train, and motivate a team.
- Excellent communication, interpersonal, and leadership skills.
- Proficiency with point-of-sale (POS) systems and inventory management software.
- Solid computer skills, including Microsoft Office Suite (Word, Excel).
- Exceptional organizational skills and attention to detail.
- Ability to work independently, prioritize tasks, and manage multiple responsibilities in a fast-paced environment.
- A strong customer service orientation and a skilled demeanour.
- Ability to stand for extended periods, bend, stoop, and lift up to 30 pounds.
- Knowledge of health and beauty products and general over-the-counter medications is an asset.

High school diploma or equivalent required; post-secondary education in business, retail management, or a related field is preferred.

Pay: $20.00-$22.00 per hour

Expected hours: 35.0 – 44.0 per week

Work Location: In person

📌 Front Shop Manager (Callander)
🏢 Callander I.D.A. Pharmacy
📍 Callander