Job Title: Customer Service & Office Administrator

Company: Citylaw Group

Location: Surrey, BC

Job Type: Full-Time

About Us:

Citylaw Group is a law firm with a busy immigration practice.

The Role:

We are seeking a highly organized and detail-oriented Customer Service and Office Administrator with a solid background in immigration application processing. The ideal candidate will be the first point of contact for clients, providing exceptional customer service while expertly managing office administration and supporting our immigration processing team.

Key Responsibilities:

Client Communication: Serve as the primary contact for clients, responding to inquiries via phone, email, and in-person visits. Provide clear, empathetic, and accurate information regarding immigration processes.

Case File Management: Assist in the preparation, review, and submission of various immigration applications (e.g., Express Entry, work permits, family sponsorships). Ensure all client documents and case files are organized, accurate, and up-to-date.

Administrative Support: Manage day-to-day office operations, including scheduling appointments, answering and directing phone calls, managing mail, and ordering office supplies.

Document Management:



Maintain physical and digital filing systems, ensuring all confidential client information is stored securely.

Workflow Coordination: Monitor case progress and deadlines to ensure timely application submission. Coordinate the flow of information between clients, consultants, and government bodies.

Regulatory Compliance: Ensure all procedures and policies comply with applicable regulations

Qualifications:

Minimum [1–2] years of experience in an administrative or customer service role within the Canadian immigration industry or in a Law office is required.

Strong knowledge of various Canadian immigration programs and application procedures.

Excellent communication skills, both verbal and written, with a strong client-service focus.

Exceptional organizational skills and meticulous attention to detail.

Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and immigration case management software.

Ability to work effectively under pressure and manage multiple deadlines simultaneously.

To Apply:

Please submit your resume and cover letter to [email protected]

Job Types: Full-time, Permanent

Pay: $20.00-$25.00 per hour

Work Location: In person

📌 Customer Service & Office Administrator (Newton)
🏢 Citylaw Group
📍 Newton