Tinnitus and Hearing Health Calgary is a specialty audiology clinic in Calgary; our mission is to empower and support people suffering from complex auditory disorders.

We are looking for an enthusiastic Full-Time Patient Care Coordinator to complement our dynamic team! As a first point of contact, the candidate will provide exceptional patient care and will possess multi-tasking and organizational skills to work in a clinic environment. The successful candidate will work under the supervision of the audiologist and will support the office in administrative duties.

Our ideal team member is someone who enjoys working with the public and is adaptable, creative, and resilient. The role of the Patient Care Coordinator is integral to supporting our people; you play a vital part in fostering communication with our patients and staff.

Why Work Here:

- As the only audiology clinic in Calgary specializing in complex auditory disorders; what WE do together as a team makes a difference in the quality of our patients' lives

- You will be joining a team that loves working in healthcare and believe in fostering nurturing and supportive relationships with both patients and staff

- This is a workplace where we encourage continuous growth and learning; extensive and ongoing training is provided so that we can work together effectively as a cohesive team. As our practice grows, there will be opportunities for advancement to ensure a challenging and rewarding environment

The key responsibilities of this role include, but are not limited to the following, and will vary based on the needs of the clinic:

- Ensure optimal patient care through friendly, enthusiastic and professional service with patients and team members

- Answer telephone calls,



greet patients and visitors upon arrival, and provide excellent patient service for all questions or concerns

- Communication with patients including in person, by phone, and by email

- Ensuring optimal patient care by suggesting services in the patient’s best interest

- Explain treatment, procedures, and audiologist’s instructions to patients

- Coordinate a detailed and accurate intake of information on the patient's first visit to the clinic (both online forms and in-person forms)

- Assisting in Referral Management

- Register new patients in line with acceptable standards of the clinic; support patients in filling intake forms at the clinic to avoid errors and inaccurate information.

- Using electronic medical record files to register patients, maintain patient data, and coordinating the scheduling of appointments for patients, as directed

- Collect payment at time of service and follow up on outstanding payments

- Complete accurate clinic billing and follow up on accounts receivable as required

- Produce accurate end of day reports

- Maintain high levels of confidentiality and privacy.

- Maintains operations by following policies and procedures; reporting needed changes

- General cleanup and disinfection of common work areas

- Other duties as assigned by the audiologist

What you need:





- Stellar communication and interpersonal skills to maintain effective rapport with patients and staff members

- Have a transparent speaking voice, both on the phone and in person (you will be working with patients with auditory disorders who may have difficulty hearing/understanding)

- Ability to exercise good judgement, resourceful, strong organizational skills; critical thinking skills are necessary

- Ability to investigate, understand and resolve issues that arise from billing, collections and multiple funding sources

- Remain “cool, calm and collected” in high pressure situations

- Able to adapt to change with clinic operations to continuously learn and strive for improved patient care

- Self-starter with an ability to work independently and collaboratively in a team environment

- Responsible for Booking and Billing for third parties such as AADL, WCB, VAC, etc. (training will be provided)

Education and Experience

- At least 1 year in a medical office setting using electronic scheduling and health care software and patient-focused service experience

- Strong computer skills

- Experience with a busy phone system

- A minimum of 2 professional references, former supervisors only, will be required.

Please note resumes will not be considered without a cover letter. We thank all candidates for their interest. Only those selected for an interview will be contacted. We politely request no telephone calls please.

Job Types: Full-time, Permanent

Pay: $20.00-$25.00 per hour

Benefits:

- Extended health care
- Paid time off

Application question(s):

- Why do you want to join our team?

Work Location: In person

📌 Patient Care Coordinator (Calgary)
🏢 Tinnitus and Hearing Health Calgary
📍 Calgary