Job Description

How You’ll Make an Impact:

As a General Manager, Environmental Services (EVS), you will provide strategic and operational leadership for environmental services within a healthcare, research facility environment. You will be responsible for driving service excellence, maintaining regulatory compliance, ensuring the highest standards of cleanliness, and fostering strong client relationships while leading a high-performing team.

As a General Manager, Environmental Services (EVS), you will:

Environmental Services Operations

• Provide leadership and oversight of Environmental Services (EVS) operations, ensuring the highest standards of cleanliness, safety, and customer satisfaction.
• Ensure compliance with infection prevention and control (IPAC) requirements, accreditation standards, and client policies and procedures.
• Lead quality assurance programs, audits, inspections, and continuous improvement initiatives to maintain operational excellence.
• Collaborate with healthcare and research facility stakeholders to support operational and service objectives.
• Monitor operational performance and implement strategies to improve productivity, quality, and efficiency.

Business & Financial Acumen

• Develop innovative business solutions to support operational effectiveness and continuous growth.
• Build, manage, and analyze budgets and P&L; statements.
• Achieve financial objectives through analysis of key performance indicators and operational metrics.
• Identify opportunities for service enhancements, efficiencies, and business development.
• Manage labour,



supply, and operating costs while maintaining service excellence.

Client Relationships & Contract Management

• Build and maintain strong client relationships based on trust, partnership, and responsiveness.
• Develop business strategies aligned with current and emerging client needs.
• Ensure contractual commitments, service level agreements (SLAs), and performance standards are achieved.
• Conduct regular business reviews, compliance audits, and performance assessments.
• Act as the primary point of contact for client concerns, escalations, and strategic planning initiatives.

People Leadership

• Lead by example and foster a culture of accountability, engagement, and continuous improvement.
• Recruit, develop, coach, and retain high-performing teams.
• Support the full employee lifecycle including recruitment, onboarding, training, performance management, and succession planning.
• Maintain positive employee and labour relations in a unionized environment where applicable.
• Provide effective workforce planning and daily operational oversight.

Culture & Compliance

• Foster a robust health and safety culture for employees, clients, patients, and visitors.
• Ensure all operations comply with corporate policies, regulatory requirements, and client standards.
• Champion diversity, equity, inclusion, and belonging initiatives.
• Drive innovation and continuous improvement across all areas of responsibility.
• Embody Sodexo's values of Service Spirit, Spirit of Progress, and Team Spirit.

📌 General Manager - Environmental Services (70314051) (Toronto)
🏢 Sodexo Canada
📍 Toronto