Wigs On Hand TO is looking for a reliable, organized, creative, and personable Sales & Customer Service Assistant to support our growing hair business.

A large portion of our sales are generated through Instagram and social media, so this role combines customer service, sales, order processing, marketing, content creation, and day-to-day business support.

The successful candidate will also work one-on-one with the CEO, assisting with daily tasks and helping ensure business operations run smoothly.

Key Responsibilities

- Respond to customer inquiries through Instagram DMs and other business communication channels
- Provide professional, friendly, and accurate customer service
- Assist customers with product selection, pricing, availability, pickup, delivery, and general order questions
- Process and organize customer orders and sales
- Follow up with potential customers and assist with converting inquiries into purchases
- Maintain accurate customer and order information
- Assist with inventory-related communication and product launches
- Help manage customer concerns professionally and according to company policies
- Create social media content for Instagram and other platforms
- Assist with marketing campaigns, promotions, inventory drops, and product launches
- Create or assist with Reels, Stories, posts, product videos, and other promotional content
- Stay aware of social media trends and suggest creative ways to market products
- Work at pop-up shops, vendor events, promotional events, and other in-person brand events
- Assist with event setup, customer service, sales, product displays, and breakdown when required
- Work one-on-one with the CEO to support daily business tasks and priorities
- Assist the CEO with organization, order preparation, inventory, customer communication, and other operational tasks




- Occasionally assist with additional in-person business operations as required

What We're Looking For

The successful candidate should:

- Have solid customer service and communication skills
- Be comfortable with sales and upselling
- Be very comfortable using Instagram and social media for business
- Understand basic social media marketing and content creation
- Be comfortable appearing in or helping create content when required
- Have a creative eye for content, branding, and trends
- Be comfortable interacting with customers and representing the brand at pop-up events
- Be organized and able to manage multiple customer conversations and responsibilities at once
- Be professional when handling customer concerns or complaints
- Be dependable, punctual, and able to work independently
- Be comfortable taking direction and working closely with the CEO
- Be comfortable working in a fast-paced small-business environment where daily tasks may change depending on business needs
- Be willing to work both remotely and in person when required
- Must have reliable access to a vehicle and be able to travel to the office and events when required

Work Arrangement

This is a hybrid hourly position. Some shifts and responsibilities may be completed remotely, while others will require the Sales Assistant to work in person for inventory, content creation, order processing, pop-up events, product launches, and other business needs.

Because this is a growing business, the successful candidate should be flexible, proactive, and comfortable taking initiative while working closely with the CEO.

Starting wage: $18.00 per hour

This position goes beyond answering customer messages. The Sales & Customer Service Assistant will play an important role in customer experience, sales, marketing, events, and daily business operations while representing the Wigs On Hand TO brand.

Pay: $18.00 per hour

Benefits:

- Store discount

Work Location: In person

📌 Sales Assistant (Toronto)
🏢 WIGSONHANDTO
📍 Toronto