We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative & Front Desk Administrator. In this dual role, you will be responsible for managing front desk operations while also assisting customers with embroidery and screen printing services. The ideal candidate will be personable, organized, and have a passion for providing excellent service to clients.

Responsibilities:

- Assist customers in selecting embroidery and screen printing products, providing expert advice on designs, fabrics, and customization options.

- Manage customer inquiries via phone, email, and in person, offering quotes, product recommendations, and sales assistance.

- Process orders for embroidery and screen printing, ensuring accuracy in designs and specifications.

- Collaborate with the production team to ensure orders are completed on time and meet quality standards.

- Handle customer complaints, returns, and follow-up on orders to ensure high levels of satisfaction.

- Maintain up-to-date knowledge of embroidery and screen printing trends, techniques, and products.

- Greet and welcome clients, visitors, and vendors in a professional and friendly manner.

- Answer phone calls, manage the company’s general email inbox, and respond to customer inquiries.

- Schedule appointments, manage calendars, and ensure smooth day-to-day front desk operations.

- Perform basic office duties such as filing,



copying, mailing, and maintaining a clean and organized workspace.

- Process payments, track invoices, and handle other administrative tasks as needed.

Qualifications:

- Proven experience in customer service or sales, preferably in the embroidery, screen printing, or related industry.

- Strong communication and interpersonal skills, with the ability to build rapport with customers and team members.

- Highly organized and detail-oriented, with excellent time management abilities.

- Proficient in using office equipment and basic computer software (e.g., Microsoft Office, email platforms).

- Ability to multitask and prioritize tasks in a fast-paced environment.

- Positive attitude and a commitment to providing exceptional service.

- Knowledge of embroidery and screen printing processes is a plus but not required; training will be provided.

This role at times can be a fast-paced, customer-oriented setting that requires attention to detail and a strong work ethic.

We will provide a friendly and supportive work environment with plenty opportunities for growth and development within the company.

We thank all applicants for their interest in this position. However, only those selected for interviews will be contacted.

Job Type: Part-time

Pay: $17.50-$21.50 per hour

Schedule:

- Monday to Friday

Work Location: In person

📌 Customer Service Rep (CSR)/Administration (Calgary)
🏢 CanCorp Branding
📍 Calgary