JOB PURPOSE

The Guest Services and Cleaning Technician is responsible for providing front desk and guest services, including reservations, guest registration, check-in and check-out, and guest account processing. The position is also responsible for maintaining the cleanliness, presentation, and general upkeep of guest accommodations and designated public areas.

Working closely with the Supervisor, Accommodations, this position contributes to a positive guest experience by delivering professional customer service, maintaining established cleanliness standards, and ensuring a safe, welcoming, and well-maintained environment.

KEY DUTIES AND RESPONSIBILITIES

Guest Services and Front Desk Operations

- Process guest arrivals and departures in accordance with established policies and procedures.
- Manage reservations, prepare guest keys, and complete and maintain guest registration records.
- Process guest payments and credit card transactions using designated systems.
- Respond to guest inquiries, requests, and complaints in a timely and professional manner, escalating concerns to management when required.
- Maintain a professional and courteous approach when interacting with guests, staff, and visitors.

Housekeeping and Facility Cleanliness

- Clean and maintain guest rooms in accordance with established standards, including making beds, vacuuming, dusting, and replenishing amenities.
- Clean and maintain designated public areas, including hallways, lobbies, kitchens, and dining areas.
- Clean and sanitize washrooms, including fixtures, partitions, sinks, counters, mirrors, floors, and walls, and replenish dispensers as required.
- Clean entrance glass and other interior glass surfaces.
- Dust furniture, work surfaces, vending machines, ATMs, blinds, and other horizontal and vertical surfaces.
- Remove waste and recycling and replace liners as required.
- Operate and maintain cleaning equipment, including vacuum cleaners and floor scrubbers,



in accordance with established procedures.

Safety, Security, and General Duties

- Follow company policies and procedures relating to workplace safety, building and room security, time and attendance, and dress standards.
- Maintain the confidentiality and security of guest information and records.
- Report maintenance concerns, safety hazards, and facility issues to the appropriate supervisor or manager.
- Perform other related duties as assigned.

POSITION REQUIREMENTS

Education and Experience

- Previous experience in guest services, front desk operations, housekeeping, or commercial cleaning is preferred but not required.
- Education and work experience demonstrating reliability, responsibility, and a strong work ethic.

Knowledge, Skills, and Abilities

- Strong customer service and communication skills.
- Attention to detail and the ability to maintain quality standards while working efficiently.
- Ability to work independently and collaboratively as part of a team.
- Ability to manage competing priorities in a service-oriented environment.
- Skilled, courteous, and respectful conduct when interacting with guests, colleagues, and members of a culturally diverse community.
- Reliability and ability to meet established attendance and performance expectations.

Additional Requirements

- Valid Manitoba Class 5 driver's licence.
- Clear Criminal Record Check.
- Access to a cellular phone with a data plan.
- Availability to work evenings, weekends, and occasional weekdays as required.

WORKING CONDITIONS

- Work is performed in guest accommodations, front desk areas, and designated public spaces.
- The position requires prolonged periods of standing and walking, as well as frequent bending, stooping, twisting, reaching, pushing, pulling, kneeling, and crouching.
- Must be able to lift up to 35 pounds.
- Duties require the use of cleaning products and equipment and adherence to applicable safety procedures.
- Work schedules may include evenings, nights, weekends, holidays, and varying shifts based on operational requirements.

📌 Guest Services, Cleaning Service Technician (Southport)
🏢 Southport Aerospace Centre
📍 Southport