Open to the Public

Administrative Officer 1

eHealth Program Business Assistant

Health PEI

Location – 75 Fitzroy Street, Charlottetown

Full time Permanent (IUOE) Position

(Commencing Immediately)

Preference to Members of an IUOE Bargaining Unit of Health PEI

Are you ready to make meaningful connections and drive impact in a growing healthcare organization? At Health PEI, we offer more than a job - we’re inviting you to join a agile workplace committed to creating meaningful changes. From hospitals to community care and beyond, you’ll play a pivotal role in attracting top-tier health professionals and building a workforce that supports the evolving needs of Prince Edward Island. With access to training and development resources, leadership opportunities, and a collaborative environment, this is your chance to thrive while making a real difference in the lives of others. If you’re passionate about shaping the future of healthcare, we want to hear from you.

Health PEI values the different ideas, perspectives and backgrounds that a diverse, equitable and inclusive work-place culture can bring. Not only does this help us deliver better outcomes, more innovation, but it also creates a safer space for our patients when our employees are more reflective of the communities we serve. It is important for us to create an environment where our employees are comfortable bringing their authentic selves to work and challenging the status quo to make Health PEI a better more inclusive employer and healthcare system. We recognize we have more work to do but finding intentional ways to grow our understanding and support of those who have faced barriers due to accessibility, ethnicity, ancestry, gender identity, age, sexual orientation, language or other grounds is a key priority for us. We encourage underrepresented groups to join our team, be yourself, and help us achieve our vision for an inclusive workplace and healthcare system.

Reporting to the Director, eHealth Clinical Operations, the eHealth Program Business Assistant provides business, financial, contract organization, and operational support across multiple eHealth programs and digital health initiatives.

This role is responsible for coordinating vendor and contract management activities, supporting eHealth Managers with operational and capital budget processes, monitoring financial transactions, maintaining eHealth contract repositories, and providing administrative support to digital health leadership.

The incumbent will also support key clinical platforms solutions, including Dragon Medical One, facilitate relationship management with technology vendors, coordinate Digital Health Canada memberships, and contribute to the successful execution of digital health initiatives across Health PEI.

The position requires strong organizational, analytical, financial, and relationship management skills, along with the ability to work collaboratively with leaders, vendors, clinicians, finance teams, and technical partners.

Duties will include:

- eHealth Program and Application Support
- Provide operational support for Dragon Medical One (DMO) and associated speech recognition technologies.
- Assist with software upgrades, testing activities, and issue resolution in collaboration with vendors and IT Shared Services.
- Respond to and coordinate the resolution of support requests related to Dragon Medical One and PowerMic Mobile.
- Document, track, and escalate application issues with vendors as required.
- Coordinate requests and inventory management related to PowerMic devices.
- Manage Digital Health Canada memberships, including onboarding and offboarding requests.
- Provide telecommunications support in collaboration with administrative support staff.
- Provide administrative and program support to eHealth leadership as required.
- Contract and Vendor Management
- Maintain a centralized contract management repository for eHealth agreements and service contracts.
- Develop and maintain contract tracking tools to monitor key information, including renewal dates, contract values, system ownership, and vendor obligations.
- Monitor contract milestones and proactively identify upcoming renewals or risks.
- Review invoices against contractual agreements to verify accuracy and compliance.
- Identify and escalate contract-related risks, discrepancies, or vulnerabilities to leadership.
- Establish and maintain productive working relationships with technology vendors and service providers.
- Facilitate vendor onboarding processes, including setup within financial systemsFinancial Management and Budget Support
- Support operational and capital budget planning, monitoring, and reporting activities.
- Review, code, and process invoices in accordance with organizational financial policies and timelines.
- Ensure expenditures are recorded in the appropriate fiscal periods.
- Prepare supporting documentation and briefing materials for expenditures requiring executive approval.
- Provide guidance regarding Treasury Board policies, financial procedures, and reporting requirements.
- Collaborate with Finance and vendors to investigate and resolve financial discrepancies.
- Track project expenditures, contract utilization, and budget performance.
- Support annual capital budget submissions and quarterly capital budget review processes.
- Maintain expenditure tracking and reporting tools for digital health projects and initiatives. Operational Coordination
- Coordinate meetings, prepare agendas and minutes, and support action item tracking.
- Develop and maintain tracking tools and performance metrics associated with vendor contracts and service utilization.
- Respond to inquiries regarding financial, operational, and contract-related matters.
- Support continuous improvement initiatives that strengthen eHealth operational effectiveness and accountability.

Minimum Qualifications:

- Degree in Business Administration or a Diploma (2 years) in Business Administration or Accounting/Bookkeeping with extensive (5+ years) experience in health technology contracts or complex contracts
- Considerable experience in payment processing and administrative or program support
- Considerable experience in preparing and managing budgets and forecasts
- Experience in interpreting/analyzing legal contracts
- Experience using a computerized financial system, such as Oracle Financial System
- Broad knowledge of IT and its application to address business needs, in particular financial need
- Knowledge of government system and health system
- Excellent organizational skills.
- Strong interpersonal and collaboration skills.
- Demonstrated ability to exercise good judgement and decision-making skills and critical thinking.
- Demonstrated problem solving and analytical skills.
- Must have excellent learning skills, be capable of independent work, have initiative and good self-regulation
- Degree in Business Administration or Accounting would be considered an asset
- Experience providing application support would be an asset
- Knowledge of TB policies would be considered an asset

Please Note: Please ensure the application clearly demonstrates how you meet the noted qualifications as applicants will be screened based on the information provided. The successful candidate will be the only individual receiving written notification of competition results. The "Notification of Successful Candidates" list posted on the Employment Opportunity board will serve to inform all other applicants of competition results.

Salary Range: $29.53- $35.21 per hour

Bi-Weekly Hours: 75 hours Bi-Weekly

Posting ID: 175078-1026FSPI

Closing Date: Tuesday November 10, 2026 at 4:00pm

Where possible, submitting an electronic resume or job application is preferred. Otherwise, applications may be submitted by mail to the PEI Public Service Commission at either P.O. Box 2000, Charlottetown, PE C1A 7N8, or c/o ACCESS PEI/ACCÈS Î.-P.-É., 120 Heather Moyse Drive, Summerside, PE C1N 5L2. Applications may also be sent by fax to (902) 368-4383 or (902) 888-8083. As receipt of faxed applications cannot be guaranteed, applicants are encouraged to confirm receipt by telephone or in person prior to the closing date. Please ensure the appropriate Job Posting ID number is included on all application materials. Applications may be submitted online, and application forms may be obtained at www.jobspei.ca, any ACCESS PEI/ACCÈS Î.-P.-É. location, PEI Government office, Regional Services Centre, or by telephone at (902) 368-4080 or (902) 888-8013.

📌 eHealth Program Business Assistant (Administrative Officer 1) (Permanent Full-Time) - 175078
🏢 Health PEI
📍 Downtown