Implementation Project Manager

Join the Gilmore Doculink Team

At Gilmore Doculink, we're transforming the way organizations communicate with their customers through innovative print and digital solutions. As a leader in transactional communications, we help businesses maximize the impact of customer-facing invoices, statements, and personalized communications through industry-leading technology, production capabilities, and service excellence.

We are currently seeking an Implementation Project Manager to join our team and play a critical role in delivering successful client implementations and ongoing business solutions.

About the Role

Reporting to the Senior Manager, Business Operations, the Implementation Project Manager is responsible for leading client implementation projects from requirements gathering through delivery and launch. You will serve as the primary point of contact for clients and internal stakeholders, ensuring projects are delivered on time, within scope, and aligned with customer expectations.

This role requires a highly organized, customer-focused professional who thrives in a fast-paced environment, enjoys solving complex problems, and excels at coordinating cross-functional teams.

Please note: This is a full time, in-office position.

What You'll Do

Project Management & Client Engagement

- Manage the implementation of current client programs and enhancements for existing clients.
- Gather, document, and validate business and technical requirements.
- Develop and maintain project plans, schedules, milestones, and deliverables.
- Act as the primary liaison between clients and internal teams.
- Communicate project status, risks, timelines, and expectations to all stakeholders.
- Coordinate testing, validation, and implementation activities.

Process Development & Continuous Improvement

- Define, document, and implement operational workflows.
- Leverage existing solutions and standard processes whenever possible.




- Collaborate with technical teams to support development, testing, and deployment activities.
- Partner with production teams to develop and validate operational procedures and quality control processes.
- Identify opportunities to improve efficiency and customer experience.

Reporting & Operational Coordination

- Coordinate the development and delivery of client-facing and internal project reports.
- Monitor inventory requirements and collaborate with procurement and warehousing teams as needed.
- Support operational teams during the transition of newly implemented accounts.
- Assist with the introduction of new products and services for existing clients.
- Travel occasionally to client sites when required.

What Makes You Successful

You are a proactive professional who enjoys balancing project management, client relationships, and operational excellence. You are detail-oriented, adaptable, and capable of managing multiple priorities while maintaining a high level of accuracy and professionalism.

Qualifications

- Post-secondary education or equivalent combination of education and related experience.
- Strong project coordination and organizational skills.
- Excellent verbal and written communication abilities.
- Proven ability to build and maintain strong customer relationships.
- Demonstrated success working within a collaborative team environment.
- Strong analytical and problem-solving skills.
- Advanced proficiency with Microsoft Office, particularly Excel.
- Technical aptitude and the ability to work comfortably with data and business systems.




- Ability to manage multiple projects and competing deadlines.
- Professional, customer-focused approach in all interactions.

Bilingualism (English/French) is considered an asset.

You May Be a Great Fit If You Are...

- Ambitious and motivated to make an impact.
- A strong problem-solver who enjoys finding practical solutions.
- Customer-focused and committed to service excellence.
- Detail-oriented and highly organized.
- Resilient, adaptable, and comfortable working in a dynamic environment.
- Technically savvy with strong data and analytical skills.
- Energized by collaboration and cross-functional teamwork.
- Passionate about delivering exceptional results.

Why Join Gilmore Doculink?

At Gilmore Doculink, we believe our people are our greatest asset. We foster a collaborative, supportive culture where individuals are empowered to contribute, grow, and succeed. You'll work alongside a team of dedicated professionals who are committed to innovation, customer success, and continuous improvement.

We recognize that great candidates come from a variety of backgrounds and experiences. If you're excited about this opportunity but don't meet every qualification listed, we encourage you to apply. Transferable skills, creativity, determination, and a willingness to learn are highly valued here.

Compensation & Benefits

We offer a competitive compensation package, comprehensive benefits, and the opportunity to grow your career within a dynamic and evolving organization.

Gilmore Doculink is committed to building a diverse and inclusive workplace. We welcome applications from all qualified candidates and are dedicated to creating an environment where everyone can thrive.

Job Types: Full-time, Permanent

Pay: $45,000.00-$55,000.00 per year

Benefits:

- Company events
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking

Work Location: In person

📌 Implementation Project Manager (Kanata)
🏢 Gilmore Doculink
📍 Kanata