About Us:

Family owned and operated for over 40 years, CF Interiors is an interior designers' playground. Specializing in furniture, rugs, lighting and accessories, CF Interiors prides themselves in servicing interior design professionals across Canada.

We're passionate about thoughtfully-designed furniture that lasts, and we strive to provide exceptional customer service to assist designers in curating beautiful spaces. CF Interiors offers leading interior design selections from modern, traditional and transitional furnishings and accessories to suit any aesthetic, and has become Western Canada's premiere trade resource center.

About the Role:

CF Interiors is seeking a CRM & Data Administrator to help maintain the systems and business data that support our sales, customer, and operational teams.

This role will be the primary administrator for HubSpot and will also work with data from our ERP/POS, customer portal, and other business systems. The CRM & Data Administrator will help ensure information is accurate and well organized, maintain reports and dashboards, support system users, and assist with ongoing improvements to our business processes.

The ideal candidate is organized, analytical, comfortable working with business systems and large datasets, and enjoys finding practical ways to make information more accurate and useful.

Key Responsibilities

CRM Administration

- Serve as the primary day-to-day administrator for HubSpot and related customer-facing systems.
- Manage users, permissions, fields, pipelines, workflows, lists, sequences, automations, and other system configurations.
- Maintain the CRM as sales processes and business requirements evolve.
- Monitor workflows and automations, troubleshoot issues, and coordinate with external support or vendors when needed.
- Help ensure CRM information is complete, accurate, and consistently maintained.

Data Management & Quality

- Maintain the quality and consistency of customer, company, sales, product, vendor, and other business data.
- Perform regular data reviews to identify duplicates, incomplete records, inconsistencies, and outdated information.
- Manage data imports, exports, bulk updates, data cleanup, and routine reconciliations.
- Help maintain consistent data between HubSpot, our ERP/POS system, customer portal, and other business systems.
- Document data standards and help employees follow consistent practices when creating and updating information.

Reporting & Analysis

Build and maintain dashboards and recurring reports for sales teams and management.

Work with CRM, ERP/POS, product, vendor, customer, and sales data to provide visibility into areas such as:

- Sales performance and trends
- Sales pipeline and opportunities
- Customer and account activity




- Product and category performance
- Vendor performance
- Conversion and account development
- Other key business measures

Respond to ad hoc reporting requests and help stakeholders find the information they need.

Review reports for accuracy and investigate discrepancies when results do not align with underlying data.

Help maintain consistent definitions for commonly used reports and business metrics.

ERP/POS & Business Data

- Work with data from CF Interiors' ERP/POS environment, including sales, product, vendor, customer, and transaction information.
- Assist with maintaining accurate product, vendor, customer, and related business records.
- Extract, organize, and analyze ERP/POS data for reporting purposes.
- Reconcile information between systems and help identify the cause of data discrepancies.
- Work with internal teams to correct data issues and improve how information is maintained.

Sales Process Support

- Maintain HubSpot pipelines and CRM processes that support CF Interiors' B2B sales activities.
- Partner with sales leadership and users to ensure opportunities, projects, accounts, and activities are accurately captured.
- Help maintain clear pipeline stages, required information, and reporting standards.
- Identify opportunities to simplify CRM processes and reduce unnecessary manual work.

Systems & Data Coordination

- Support the flow of information between HubSpot, our ERP/POS system, the CF Interiors designer portal, and other business applications.
- Identify discrepancies between systems and assist with resolving them.
- Support system integrations and work with external vendors or technical partners when more specialized assistance is required.
- Identify opportunities to reduce duplicate data entry and improve routine processes through system configuration or automation.

Customer Portal Administration

- Manage company and user accounts within the CF Interiors designer portal.
- Create and update companies and users, maintain appropriate access, process account changes and deactivations, and assist with basic access issues.
- Help keep portal information aligned with HubSpot and other company records.

User Support, Training & Documentation

- Provide day-to-day support to employees using HubSpot and related business systems.
- Assist with onboarding and training employees on system processes, data standards, reporting,



and best practices.
- Create and maintain practical documentation, guides, data definitions, and standard operating procedures.
- Help users understand how accurate and consistent information contributes to better customer service, reporting, and decision-making.

Continuous Improvement

- Work with teams across CF Interiors to understand reporting, data, and system needs.
- Identify practical opportunities to improve workflows, data quality, reporting, and system usability.
- Assist with implementing approved system and process improvements.
- Stay current on HubSpot functionality and relevant reporting and data-management practices.

What We’re Looking For

- 2–4 years of experience working with CRM systems, business data, reporting, sales operations, or a related area
- Experience administering a CRM; HubSpot experience is strongly preferred
- Comfortable working with transactional, customer, product, or sales data
- Experience building reports, dashboards, and recurring business analysis
- Solid Excel skills and confidence working with large datasets
- Understanding of data quality, database structure, and good data-management practices
- Ability to perform data imports, exports, cleanup, reconciliation, and bulk updates
- Familiarity with CRM workflows, pipelines, automation, and integrations
- Strong analytical and problem-solving skills
- Exceptional attention to detail
- Ability to investigate discrepancies and work through data problems methodically
- Comfortable supporting both technical and non-technical users
- Strong communication, organization, and documentation skills
- Experience with ERP/POS systems, B2B sales, distribution, wholesale, retail, or a related environment is an asset

What Success Looks Like

Success in this role means CF Interiors' CRM and business data are accurate, organized, and useful.

HubSpot is well maintained and employees can rely on it in their day-to-day work. Customer, sales, product, vendor, and other key information is kept consistent across our systems. Reports are accurate and accessible, routine data issues are identified and corrected, and employees know how and where information should be maintained.

Over time, this person will help CF Interiors reduce manual work, improve reporting, and make our systems and data easier for employees to use and trust.

Job Type: Full-time

Pay: $70,000.00-$80,000.00 per year

Benefits:

- Casual dress
- Company events
- Dental care
- Extended health care
- On-site parking
- Paid time off
- RRSP match
- Store discount
- Vision care

Experience:

- CRM software: 2 years (required)
- Business analysis: 2 years (required)
- Data analytics: 2 years (required)

Work Location: In person

📌 CRM + Data Administrator (North Vancouver)
🏢 CF Interiors
📍 North Vancouver