Customer Service RepresentativeJoin an Award-Winning Team That Puts Customers First

At Alberta Home Services, exceptional customer service is at the heart of everything we do. As a 24-time Consumer Choice Award winner, we've built our reputation by providing honest, reliable, and professional service to homeowners throughout Calgary and surrounding areas.

We're looking for a friendly, organized, and customer-focused Customer Service Representative who enjoys helping people and creating outstanding customer experiences from the first phone call to the completion of every appointment.

What You'll Be DoingCustomer Care

- Answer incoming customer calls in a friendly, professional, and courteous manner.
- Assist customers with booking furnace cleaning, duct cleaning, carpet cleaning, HVAC service, maintenance appointments, and inspections.
- Answer questions about our services, pricing, memberships, and promotions.
- Resolve customer concerns and ensure every customer receives exceptional service.

Scheduling & Appointment Management

- Schedule and confirm customer appointments.
- Coordinate technician schedules to maximize efficiency.
- Reschedule appointments when necessary while maintaining excellent customer communication.
- Ensure all customer information and work orders are entered accurately into our scheduling system.

Customer Follow-Up

- Contact customers to confirm upcoming appointments.
- Follow up after completed services to ensure customer satisfaction.
- Encourage satisfied customers to leave online reviews.
- Maintain solid relationships with new and returning customers.

Team Support

- Work closely with Dispatch,



Service Technicians, and Management to ensure a seamless customer experience.
- Communicate important customer information to technicians and office staff.
- Assist with general office administration and customer service duties as required.

What We're Looking For

- Outstanding customer service and communication skills.
- Friendly, positive, and professional telephone etiquette.
- Strong organizational and multitasking abilities.
- Ability to remain calm and professional in a fast-paced environment.
- Strong attention to detail.
- Comfortable learning and using computer software and scheduling systems.
- Ability to work independently while contributing to a team environment.

Qualifications

- Customer service or office administration experience preferred, but not required.
- Experience in scheduling or dispatch is considered an asset.
- Excellent verbal and written English communication skills.
- Strong computer skills, including Microsoft Office and CRM or scheduling software.
- Reliable, punctual, and dependable.

Why Join Alberta Home Services?

- Competitive hourly wage.
- Opportunities for advancement and career development.
- Supportive and team-oriented work environment.
- Work with one of Calgary's most trusted home service companies.
- Be part of a company that values integrity, professionalism, and exceptional customer care.
- Full-time, stable employment with a growing organization.

Job Types: Full-time, Part-time

Schedule:

- Monday to Friday
- Occasional Saturdays as required

Work Location: In person – Calgary, Alberta

Pay: $17.00-$22.00 per hour

Work Location: In person

📌 Customer Service Representative (Calgary)
🏢 Alberta Home Services
📍 Calgary