Technical Appliance Support - Permanent - Toronto

Responsibilities:

- Provide technical support over email and phone to clients and technicians for the brand
- Troubleshoot minor issues in real time or dispatch a field technician to the client’s location
- Provide phone support to technicians while they are on site
- Provide support to the sales and administrative team for questions related to the technical aspects of the product
- Maintain an updated CRM in conjunction with the Sales Manager
- Maintain an up-to-date inventory of parts
- Update and develop the existing library of technical documentation
- Communicate with existing customers as a means of providing after-sales care
- Help streamline and maintain technical support
- Liaise with Sales team when new technical features are introduced
- Contact existing customers to ensure satisfaction with their stoves and forward any concerns to the appropriate individuals

Qualifications

- Experience (or have hobby in) home construction, repairs, automotive, electrical, or other related domains – as the incumbent must have a hands-on understanding of and is comfortable with mechanical systems
- Solid computer literacy — comfortable creating documents, editing PDFs, building presentations and manuals from scratch; organizing files/folders in a shared drive environment.




- Comfortable learning new software tools and ticketing/CRM systems
- An Asset if have experience with commercial or high-end kitchen equipment
- Knowledge of CAD programs
- Experience in high-end customer service and possess a strong work ethic – customer first positive attitude. Understand that this is a shared responsibility and includes recognition, respect, co-operation and open communication with fellow co-workers
- Robust written and verbal communication skills — able to explain technical issues clearly to non-technical customers and discuss technical issues in depth with technicians

Notes:

- The duties of this job include physical activities such as stooping, kneeling, standing, reaching, walking, lifting (25kg occasionally) gripping, pushing/pulling, talking, hearing/listening, seeing/observing, and repetitive motions
- Full time onsite office hours are required.
- Work will require frequent Local travel within GTA and up north, National travel (Montreal, Vancouver; 2-3 days every 3 months) and International travel (1x per year)
- Must have a valid driver’s license

Language Skills

- bilingual - English/French, verbal and written - preferred
- Employees may perform other related duties and tasks as required to meet the needs of the company’s operation.

#AB2

📌 Kitchen Appliance Technician/Customer Support (Old Toronto)
🏢 ARES Staffing Solutions
📍 Old Toronto