Senior Project Manager - Genesys Cloud
On behalf of our Public Sector client, Procom is searching for a Senior Project Manager - Genesys Cloud for a 12 month contract role. This position is a hybrid position with 3 days onsite at our client’s Toronto office.

Senior Project Manager - Genesys Cloud - Job Description:
Seeking a Senior Project Manager to lead the implementation of Genesys Cloud, a critical initiative to modernize communication and operational capabilities. This project involves the deployment of a new cloud platform within a mission-critical environment, focusing on enhancing both IT and Operational Technology (OT) functionalities.

Senior Project Manager - Genesys Cloud - Responsibilities:

- Develop and manage detailed project plans and schedules
- Lead risk, assumptions, issues, and dependencies (RAID) management
- Drive workshops, stakeholder engagement, and solution alignment
- Coordinate cross-functional technical and operational teams
- Ensure delivery milestones are achieved and manage business stakeholders
- Follow solid discipline in project governance
- Prepare and present materials for Steering Committee and executive updates

Senior Project Manager - Genesys Cloud - Mandatory Skills:

- 10+ years of experience as a Technical Project Manager
- Direct experience implementing Genesys Cloud




- Deep understanding of IVR, call flows, menus, and data actions
- Proven ability to drive delivery and manage enterprise technology implementations
- Strong skills in using tools such as Microsoft Project and PowerPoint
- Experience leading large, complex, cross-functional teams
- Strong facilitation and exceptional communication skills

Senior Project Manager - Genesys Cloud – Nice-to-Have Skills:

- Experience in building cut-over plans and executing them for go-live
- Previous hands-on background in technical roles
- Experience with deployment plans and validation checklists
- Experience working with network, infrastructure, and security teams
- Experience in facilitating technical troubleshooting sessions

Senior Project Manager - Genesys Cloud – Assignment Length:
This is a 12 month contract position.

Senior Project Manager - Genesys Cloud - Start Date:
ASAP

Senior Project Manager - Genesys Cloud - Assignment Location:
Toronto, Ontario, Canada. Hybrid position with 3 days in office.

This posting is for an existing vacancy.

This employer uses both human and technology-assisted tools to support candidate screening and assessment. Final hiring decisions are made by people.

📌 Senior Project Manager - Genesys Cloud (Toronto)
🏢 Procom
📍 Toronto