Join Our Team as an Clinic Administrator / Physiotherapy Assistant

Location: Parkway Physio & Rehab - Pickering

Parkway Physio & Rehab is seeking a highly organized, reliable, pro active and experienced Office Administrator to join our growing multidisciplinary healthcare team. Our clinic offers Physiotherapy, Naturopath, Massage Therapy, and other rehabilitation services. This position is a performance-based role ideal for someone who thrives in a fast-paced clinical environment and values patient-centered care.

Schedule & Availability:

- Days: Monday, Tuesday, Wednesday, Friday, and Saturday
- Hours: Approximately 3–4 hours per day
- Shifts: Combination of morning and evening shifts

This is currently a part-time position, with the potential to transition into a full-time role in the future, depending on business needs and availability. Candidates must have flexibility to work both morning and evening shifts.

Responsibilities & Duties

- Deliver an exceptional patient experience - greet clients in person and over the phone with warmth and professionalism
- Manage appointment scheduling accurately based on treatment plans across both locations
- Answer phones, emails, and patient inquiries promptly and professionally
- Handle billing for MVA, WSIB, and extended health insurance providers.
- Verify insurance coverage and ensure timely and accurate submissions
- Review and manage OCF forms and clinical documentation
- Support clinicians with daily workflow, documentation, and records management
- Maintain organized electronic medical records in compliance with clinic protocols
- Prepare daily and monthly reports, balancing, invoicing, and payment reconciliation
- Communicate with case managers, nurse consultants, adjusters, and legal representatives
- Support overall clinic operations and administrative tasks




- To assist providers in the treatment
- Maintain a clean, organized, and hygienic clinic environment, including performing routine cleaning duties throughout the shift as needed and ensuring all designated areas are cleaned and tidied before the end of each shift.

Qualifications & Skills

- Minimum 1 year of administrative experience in a Physiotherapy clinic is required
- Strong working knowledge of WSIB, and extended health billing processes
- Experience with clinic management and scheduling software such as Juvonno
- Proficiency with Excel, Microsoft and Google Sheets
- Excellent communication, organizational, and problem-solving skills
- Ability to multitask efficiently in a busy clinical setting
- Proactive in work, able to anticipate needs and take initiative without constant supervision
- Professional, patient-focused, and team-oriented attitude
- Reliable, punctual, and able to work independently
- Availability for evenings and weekends

What We Offer

- Competitive hourly pay based on experience
- Opportunity for growth within a growing company
- Free onsite parking
- Discounts on in-house services and products
- Friendly, supportive, and collaborative team environment

If you are proactive, team player, detail-oriented, and passionate about supporting quality patient care in a clinical setting, we would love to hear from you.

Only selected candidates will be contacted for an interview. No phone calls, or in-person drop-offs please.

Pay: $18.00-$20.00 per hour

Expected hours: 15.0 – 30.0 per week

Advantages:

- On-site parking

Ability to commute/relocate:

- Pickering, ON L1V 4H7: reliably commute or plan to relocate before starting work (required)

Experience:

- Physiotherapy clinic: 1 year (required)
- Administrative: 1 year (required)

Work Location: In person

📌 Administrator (Pickering)
🏢 Parkway Physio & Rehab
📍 Pickering