Front Desk Agent

The Hotel at Claramount Club – Prince Edward County

The Hotel at Claramount Club is seeking a hospitality-driven Front Desk Agent to join our team and serve as one of the first points of contact for our guests and club members.

This role is ideal for someone who understands that the front desk sets the tone for the entire guest experience. At Claramount Club, we strive to create an environment that feels both elevated and welcoming, delivering the thoughtful service expected of a boutique hotel while fostering the unique atmosphere of a private club that balances member exclusivity with a deep appreciation for the local community.

The Front Desk Agent will play a key role in ensuring every arrival, interaction, and departure reflects the high standards of service that define the Claramount experience.

Responsibilities

- Welcome and check in guests and club members with professionalism, warmth, and attention to detail
- Serve as the primary point of contact for guest inquiries, requests, and concierge-style assistance
- Manage reservations, room assignments, and guest profiles using the property management system
- Coordinate closely with housekeeping and operations teams to ensure rooms are prepared and guest-ready
- Maintain a polished and organized front desk environment at all times
- Provide knowledgeable recommendations for on-property experiences, dining, and local attractions in Prince Edward County
- Assist with guest communications via phone,



email, and messaging platforms
- Process payments and maintain accurate folios
- Handle guest concerns professionally and efficiently to ensure a positive resolution
- Support daily hotel operations and assist with administrative tasks as needed

Qualifications

- Previous experience in hotel front desk, guest services, or hospitality preferred
- Strong communication and interpersonal skills
- Ability to remain calm, professional, and solutions-oriented in a fast-paced environment
- Robust organizational and multitasking abilities
- Attention to detail and a commitment to exceptional guest service
- Comfortable using hotel management software and basic computer systems
- Ability to work weekends, evenings, and holidays

Assets

- Experience working in boutique hotels, resorts, or luxury hospitality environments
- Knowledge of Prince Edward County and local attractions

What We Offer

- Competitive compensation based on experience
- Opportunity to work in a beautiful hospitality setting in Prince Edward County
- Supportive and collaborative team environment
- The chance to contribute to a property that blends hotel hospitality with an evolving club community

Pay: $20.00-$21.00 per hour

Benefits:

- Flexible schedule
- On-site parking

Ability to commute/relocate:

- Picton, ON: reliably commute or plan to relocate before starting work (required)

Work Location: In person

📌 Front Desk Agent (Picton)
🏢 The Hotel at Claramount Club
📍 Picton