Customer Service

The candidate for the above role is responsible for Customer Service & Inside Sales to support varies departments in the office .

Job Summary

Work Conditions and Physical Capabilities:

- Day shift 8:30am - 5pm, Monday to Friday (8hour shifts)
- Must be able to work in a fast-paced environment, repetitive tasks, attention to detail, positive attitude.
- Expect to receive exposure and training in all aspects of the company (floater for front office/admin)
- MUST be able to speak, read and write in English

Responsibilities and Duties

- Answering phones on a multiple line switchboard
- Helping our customers across Canada with any inquiries they may have
- Helping the sales team when required
- Checking email and fax machine multiple times per day
- Data Entry of incoming orders, sending order confirmations to customers and confirming product that requires more information.
- Letting the Supply Chain Manager know what custom products need to be ordered
- Learning and having knowledge of all products Blake Medical sells
- Fulfilling any requests made
- Maintain a clean and orderly work area
- Assisting other staff with various duties as required.

The ideal candidate profile:

- Energetic,



ability to work autonomously, adapt rapidly to changing circumstances and situations and manage stressful situations.
- Collaborative and team-oriented
- English verbal, reading comprehension and writing skills.
- Dedicated to getting the job done while meeting established standards of quality, safety and client satisfaction.
- Understand and apply safety standards, policies and procedures, as well as Operating Rules.

Qualifications and Skills

Essential Skills

- QuickBooks Enterprise Desktop
- Typing skill, 60 WPM
- Document use, numeracy, oral communication, working with others, continuous learning.
- Office 365 Applications (Microsoft, Word, Excel, PowerPoint, etc.)

Bonus Skills (not required):

- WHMIS 2015 certificate, First Aid, Worker Health and Safety in 4 Steps certification and any other Health and Safety certificates or certifications.

*We are willing to train the right candidate*

Job Types: Full-time, Permanent

Pay: From $22.00 per hour

Benefits:

- Casual dress
- Disability insurance
- Life insurance
- In office parking
- Paid time off
- Vision care

Work Location: In person

📌 Customer Service Representative (Brantford)
🏢 Blake Medical Distribution
📍 Brantford