Job Summary

We are seeking a full time dedicated and professional Treatment Coordinator to join our welcoming and committed team. As the first point of contact for our patients, this individual will play a vital role in creating a positive and welcoming experience for our patients. The ideal candidate will have exceptional organizational skills, a friendly demeanor, and a strong dedication to delivering excellent patient care.

Case presentation & acceptance

- Meet patients after the periodontist's exam to review the treatment plan
- Present fees, sequencing, and phasing options; handle objections and follow up on undecided cases
- Track case acceptance rates and pending/unscheduled treatment

Financial arrangements

- Prepare written estimates and obtain signed financial agreements
- Verify insurance benefits, submit pre-determinations, and explain patient portions (especially key in fee-for-service practices)
- Arrange deposits, payment plans, or third-party financing (e.g., Dentalcard, iFinance in Canada)

Scheduling & sequencing

- Book multi-visit treatment in the correct clinical order (initial therapy → re-evaluation → surgery → maintenance)
- Coordinate with surgical assistants on chair time, sedation, and materials or grafts that need ordering
- Book periodontal maintenance recall intervals (often 3 months, sometimes alternating with the GP)

Patient experience & compliance

- Pre-op instructions, consent forms, medical history updates, and medical clearance requests (e.g., anticoagulants, bisphosphonates, diabetes)




- Post-op check-in calls and reactivating patients overdue for maintenance
- Act as the patient's single point of contact through treatment

Admin & reporting

- Keep treatment plans and ledgers accurate in the practice software

Requirements:

- Proven experience in a senior reception role and/or CDA background (2+ years required)
- Knowledge of dental terminology
- Familiarity with Tracker is an asset
- Experience in periodontics is a plus but not required
- Strong organizational skills with the ability to multitask effectively
- Excellent communication skills, both verbal and written
- The ability to maintain confidentiality and handle sensitive information appropriately
- A collaborative approach to teamwork, ensuring seamless communication and cooperation with colleagues
- A positive attitude and a commitment to providing outstanding service to patients

Benefits:

- Competitive wage
- Health spending account (post-probationary period)
- Parking available, or transit reimbursement (post-probationary period)

If you are interested in the opportunity to work in a specialist practice, gain valuable experience, and contribute to improving patients' oral health, we would love to hear from you!

Job Type: Full-time

Pay: $36.00-$40.00 per hour

Expected hours: 40.0 per week

Advantages:

- Dental care
- Extended health care
- On-site parking

Education:

- Secondary School (preferred)

Experience:

- Administrative experience: 1 year (preferred)
- Dental receptionist: 1 year (required)

Language:

- English (required)

Work Location: In person

📌 Treatment Coordinator (Central Vancouver)
🏢 Downtown Periodontal Group
📍 Central Vancouver