Core Function

The Family & Youth Connections Worker provides protected, reliable, timely, and respectful transportation for children, youth, families, caregivers, and staff in support of family connection, reunification, and access to essential services. The role extends beyond transportation by helping create a safe, welcoming, and culturally responsive environment where children, youth, and families feel respected and supported. Using trauma-informed practices, relationship-based engagement, active listening, and de-escalation strategies, the Family & Youth Connections Worker promotes emotional and physical safety and positive experiences throughout each journey. The position works collaboratively with the Family Intervention team and community partners to support family goals and positive transitions.

Duties of this position include but are not limited to:

Cultural and Relationship-Based Support

· Provide culturally safe, respectful, and welcoming transportation experiences for children, youth, families, caregivers, Elders, and community partners.

· Build trusting relationships through compassionate, strengths-based, and professional interactions.

· Demonstrate respect for Indigenous cultures, histories, traditions, identities, and diverse family structures.

· Encourage cultural connection, respectful communication, emotional regulation, and positive interactions throughout transportation.

· Apply trauma-informed principles by recognizing the impact of trauma, promoting emotional and physical safety and choice, and responding with empathy rather than judgment.

Transportation and Visit Support

· Provide safe, timely, and dependable transportation for family visits, medical appointments, school, cultural ceremonies, community programs, and other service-related activities.

· Support smooth transitions before and after family visits, helping reduce anxiety and promote positive family interactions and reunification goals.

· Maintain a calm, regulated presence to help children and families feel safe and supported during periods of heightened emotion.

· Adapt transportation plans to changing family needs, service priorities, weather conditions, and emergencies while maintaining professionalism and flexibility.

· Follow approved transportation plans, agency procedures, applicable legislation, and all required safety protocols.

Safety, De-escalation,



and Behavior Support

· Use active listening, verbal de-escalation, emotional regulation, and conflict-resolution strategies to respond to challenging behaviors and reduce stress during transportation and transitions.

· Recognize and respond appropriately to safety concerns, escalating issues to the appropriate supervisor or Family Intervention team member when required.

· Ensure child car seats and passenger safety equipment are installed and used appropriately and comply with applicable transportation safety standards.

· Conduct daily vehicle safety inspections and maintain vehicle cleanliness, required safety equipment, and maintenance schedules.

· Respond to unexpected situations calmly and prioritize the safety and well-being of passengers and others.

Documentation, Confidentiality, and Communication

· Observe and document significant strengths, concerns, behavioral changes, incidents, and safety considerations in a timely and objective manner.

· Communicate relevant information promptly to the Family Intervention team and other authorized individuals in accordance with agency procedures and consent requirements.

· Maintain confidentiality and professional boundaries while complying with agency policies, applicable legislation, professional ethics, and privacy requirements.

· Complete required transportation records, vehicle logs, incident reports, and other documentation accurately and on time.

Collaboration and Professional Responsibilities

· Collaborate with Family Intervention Specialists, Visit Supervisors, Child and Family Services, caregivers, schools, healthcare providers, and community organizations to support family goals.

· Communicate professionally and respectfully with children, youth, families, colleagues, and community partners.

· Participate in team communication, meetings, training, and cultural learning opportunities as required.

· Carry out other related duties as required to meet the ongoing needs of the organization.





CONDITIONS OF EMPLOYMENT

· Satisfactory Police Information Check with Vulnerable Sector and Intervention Record Check.

· Valid driver’s license, a satisfactory driver’s abstract, and a reliable vehicle with 2 million liability insurance.

· Experience working with children, youth, and families is considered an asset.

· Knowledge of trauma-informed care, child development, attachment, crisis intervention, and behavior support strategies.

· Demonstrated ability to apply de-escalation techniques in emotionally charged situations while maintaining professionalism and safety.

· Understanding of Indigenous cultures and histories, Truth and Reconciliation, and the impacts of intergenerational trauma, with a commitment to culturally safe and respectful services.

· Strong interpersonal, communication, problem-solving, and organizational skills.

· Current First Aid/CPR certification, or willingness to obtain.

· Ability to work flexible hours, including evenings and weekends.

- Ability to maintain confidentiality, professional boundaries, and accurate documentation.
- Ability to safely operate and care for an agency vehicle and follow transportation safety requirements.

WORKING CONDITIONS

This position involves driving children, youth, families, caregivers, and staff to appointments, family visits, and community-based activities. The Family & Youth Connections Worker may encounter emotionally challenging situations, changing schedules, and individuals experiencing stress or heightened emotions. The role requires sound judgment, flexibility, patience, a calm and professional approach, and a consistent focus on safety, dignity, and respectful support.

PURPOSE OF THE ROLE

The Family & Youth Connections Worker is more than a transportation provider. The role helps reduce barriers, promotes emotional and physical safety, strengthens family relationships, and contributes to reunification by providing compassionate, trauma-informed, culturally responsive, and relationship-focused support throughout each journey.

Pay: $21.00-$25.00 per hour

Expected hours: 30.0 – 37.5 per week

Benefits:

- Casual dress
- Company car
- Company events
- Company pension
- Dental care
- Flexible schedule
- Life insurance
- Mileage reimbursement
- On-site parking
- RRSP match

Work Location: In person

📌 Family & Youth Connections Worker-Family Intervention (Eastwood)
🏢 Ben Calf Robe Society
📍 Eastwood