IVR-Contact Centre Engineer (Winnipeg)

IVR-Contact Centre Engineer (Winnipeg)

27 Oct
|
apptoza
|
Winnipeg

27 Oct

apptoza

Winnipeg

Lead the design, development, implementation, and support of IVR and Contact Center applications. Strong experience in IVR and Contact Center platforms (e.g., Genesys, Cisco UCCE/UCCX, Amazon Connect, NICE, Avaya, Nuance). Experience in contact flow design, call routing, self-service solutions, and speech recognition. Knowledge of CTI integration, APIs, web services, and backend system integrations. Experience with cloud-based contact center solutions and telephony technologies. Solid project management and stakeholder management skills. Familiarity with Agile/Scrum methodologies. Excellent problem-solving, communication, and leadership skills.

📌 IVR-Contact Centre Engineer (Winnipeg)
🏢 apptoza
📍 Winnipeg

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