Responsibilities

- Assist with the management of the daily operations of the Lindt Chocolate Shop
- Support the generation and growth of corporate sales
- Uphold the values of exemplary customer service by modeling appropriate behaviours and establishing clear service standards
- Monitor sales performance and labour requirements daily to maximize store profitability without compromising customer service
- Assist with recruitment activities including interviewing and hiring Retail Sales Associates
- Supervise store employees to maximize customer service, sales, and profitability
- Support training on sales techniques and product knowledge
- Order merchandise and supplies in a timely manner with a focus on inventory management and loss prevention
- Reconcile daily cash with sales receipts and complete daily paperwork, payroll, accounting, and store administration tasks
- Support ongoing performance management, including assisting with employee performance reviews
- Maintain store merchandising presentation in line with company standards
- Maintain high standards for cleanliness and food and product safety
- Manage cash handling, inventory ordering, and related retail administrative duties

Requirements and Qualifications

- Post-secondary education
- Minimum of five years of experience in retail sales, including management or supervisory experience
- Experience in inventory control and order management
- 1 to 2 years of experience in a retail management role with 2 to 5 years of overall retail experience
- Previous experience in the hospitality or restaurant industry, preferred
- Knowledge of barista work and gelato or ice cream products, an asset
- Previous experience in merchandising or visual presentation
- Ability to multitask and manage multiple priorities in a fast-paced environment




- Excellent customer service and sales skills
- Strong oral and written communication skills
- Strong computer proficiency in MS Office
- Demonstrated ability to go above and beyond to deliver exceptional customer service
- Passion for chocolate

Rewards Package : The standard hiring range for this role is $47-$60K CAD per annum with a 10% performance-based bonus. The final agreement upon salary may vary based on market location and factors such as job-related knowledge, skills and experience.

We offer a competitive rewards package for our employees as well as a growth-oriented work workplace. This includes not only the opportunity to sample our premium chocolate products but the following:

- Health and Dental Plan
- Retirement Savings Plan
- Employee Assistance Program
- Corporate Gym Discount Rates
- Wellness Program
- Chocolate!

Lindt is committed to providing accommodations for people with disabilities. Accommodations are available upon request. Please contact our Human Resources department for more information.

This position will involve the use of AI tools to help screen, assess, or select applicants. This posting is for an existing position.

Lindt & Sprüngli is recognized as a leader in the market for premium quality chocolate, offering a large selection of products in more than 120 countries around the world. During more than 170 years of Lindt & Sprüngli's existence, it has become known as one of the most innovative and creative companies making premium chocolate, with 12 production sites in Europe and the USA, and distribution and sales companies on four continents.

- RETAIL #LI-LINDTCA #LI-AJ1_

Pay: $47,000.00-$60,000.00 per year

Benefits :

- Company pension
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Store discount
- Vision care

Work Location: In person

📌 Assistant Store Manager - Outlet Collection Winnipeg
🏢 Lindt E Sprüngli
📍 Winnipeg