Position : Pension Benefit Representative - Pensions Services Position Type : 3 (Three) Full-time, Temporary, Included

Ending on or before April 30, 2027 Location : Edmonton, AB Classification : T/AS III Salary Range : $55,410.92 - 66,880.15 Closing Date : May 20, 2026, at 4:00 pm MST

If you have an analytical mind

and a love of problem solving,

this is the place for you!

What you’re passionate about

You wear a critical thinking cap and have an aptitude for numbers and financial concepts. You’re a good communicator and aren’t afraid to ask questions. You believe that collaboration is the most effective way to achieve goals. Reviewing benefit calculations — and sometimes wearing your detective hat — are required! You have strong skills in customer service and understand the sensitivity required for financial transactions. No matter which hat you’re wearing, there’s no detail too small for your keen eye’s attention!

A typical day for the Pension Benefit Representative

In this role, you’ll support pension benefit processing and help ensure information is accurate, complete, and handled with care. Your day may include:

- Processing benefit requests, including completing and reviewing calculations
- Reviewing workflows to ensure requests are accurate and completed correctly
- Running, verifying, and managing scheduled and ad hoc data processes
- Updating member, pensioner, and corporate records beyond basic data entry
- Using Microsoft Office and pension administration systems to review, validate, and prepare data and materials




- Managing incoming and outgoing mail, including identifying and correcting any issues
- Handling returned mail in accordance with established procedures
- Working closely with internal teams such as Member Services, Employer Services, and other operational groups to gather information and complete requests
- Communicating professionally with internal colleagues and occasionally with external members or financial institutions

You will also :

- Prioritize and manage multiple tasks in a high-volume environment to meet service standards and deadlines
- Ensure all work complies with pension legislation, policies, procedures, and confidentiality requirements
- Identify discrepancies or potential risks and escalate issues as needed
- Contribute to maintaining and improving processes, documentation, and quality practices
- Support a positive client and team experience through responsive, accurate, and professional service

What You Bring

- A certificate or diploma in business, finance, or a related field (preferred)

- 1-2 years of experience in a business or financial environment where you:

- Perform calculations

- Follow policies and procedures





- Provide client-focused service

- Strong comfort working with numbers and financial concepts

- Proficiency in Microsoft Office (Excel, Word, Outlook, etc.)

- Knowledge of pension plans or benefits (an asset)

- Robust written and verbal communication skills

- Familiarity with pension legislation and policies (an asset)

- Enrollment in the Pension Plan Administration Certificate (PPAC) program (an asset)

Why choose APS

APS is made up of hard-working, respectful and talented people who understand and invite diversity to the workplace. We take pride in holding ourselves accountable and continuing to meet or exceed service levels for plan members, pensioners and employers. We ensure they receive quality services because they—along with our people—are the reason we endure and succeed.

And it sure feels good helping hard-working Albertans receive their well-deserved pensions.

What APS has to offer

- Defined benefit pension plan
- Community-minded workplace with a friendly team environment
- Vacation starting at 15 days per year, 13 statutory holidays, personal days, plus office closure between Christmas and New Year’s Day
- Competitive benefit package featuring extended health and dental benefits and a 100% employer-paid flexible spending account
- In-house training programs, extensive career development and coaching program, access to external education opportunities and wellness programs
- Discount programs through various partner agencies

📌 Pension Benefit Representative (Edmonton)
🏢 Alberta Pensions Services Corporation (APS)
📍 Edmonton