Role - General Manager

Duties and Responsibilities

- Develop and execute comprehensive revenue generation strategies tailored to the Pub's unique offerings and target market, encompassing both short-term & long-term goals.
- Streamline operational processes and help develop and maintain Standard Operating Procedures to enhance productivity, minimize waste, and optimize resource allocation in alignment with revenue goals.
- Create effective promotions and events that attract new patrons, retain existing customers, and stimulate repeat business.
- Work closely with the Leadership Team and ownership to create revenue forecasts, manage budgets, and analyze financial reports to ensure revenue targets are met or exceeded.
- Manage a team of staff, including scheduling, training, general supervision, performance management and career development.
- Regulate inventory and maintenance of par levels for items used within the restaurant.
- Provide excellent customer service to guests and exceptional leadership to employees.
- Enforce and monitor all health, safety, and sanitation standards in the Pub..
- Guide the team to handle guest complaints and act as a point of escalation when required.
- Work closely with the Back of House team to provide a seamless experience.
- Responsible for completing bi-weekly payroll, including payout of cash tips and submission of credit and debit tips to Accounting.
- Oversee all opening and closing duties are completed correctly and that cleanliness and maintenance are maintained.
- Managing and updating tap menus, including adding fresh releases in preparation for release dates.
- Maintain up-to-date pricing and inventory for all third-party delivery app services.
- Track and update profit and loss reports daily and send them to the Ownership weekly.
- Submit month-end sales and tax reports
- Completing inventory for the Restaurant and invoicing all purchases.




- Assist with all Server and supervisor duties as needed.
- Contribute to a positive work environment, fostering teamwork and collaboration among staff and striving to build strong team morale.

Qualifications

- A minimum of 5 years of experience in the food and beverage industry is required.
- A minimum of 5 years of supervisory experience is required for external applicants.
- Must be of legal drinking age and have a valid serving it right certificate
- Strong leadership and management skills, with experience managing teams of 20+ staff
- Excellent communication and interpersonal skills, with the ability to interact effectively with guests, staff, and vendors
- Strong problem-solving and analytical skills, with experience developing and implementing practical solutions to complex issues
- Proven track record of achieving financial targets, with experience managing budgets, analyzing financial data, and making data-driven decisions
- Ability to multitask and work in a fast-paced environment
- Experience in using restaurant software, included but not limited to Point of Sale and shift scheduling software.
- Experience onboarding new staff
- Ability to stand for long periods, move/walk consistently throughout your shift and lift up to 50 pounds
- Must be legally entitled to work in Canada
- Willingness to work flexible hours, including nights, weekends, and holidays

Educational Requirements

- Bachelor's degree in hospitality management, business administration, or a related field preferred

Preferred Skills

- Knowledge of business operations, including profits and loss methodology
- Knowledge and passion of craft beer, brewing processes, and industry trends
- Experience creating employee communications and SOPs
- Experience assisting in revenue-generating events and promotions

Perks

- Extended Health, Dental, and Vision
- Employee Assistance Program
- Paid meals

Pay: $60,000.00-$78,000.00 per year

Work Location: In person

📌 General Manager (Vancouver)
🏢 St. Augustines Craft Brew House And Kitchen
📍 Vancouver