Administrative Assistant / Sales & Production Support

Position : Administrative Assistant / Sales & Production Support Industry : Funeral Monuments / Memorial Products Employment Type : Full-Time, Permanent Language Requirement : Bilingual - English & French

Compensation :Starting at $24.00/hour, with the possibility of a higher starting wage based on relevant experience. Wage increases may also be considered based on performance, demonstrated abilities, and progression in the role.

Hours : From 32h/week to 40h/week (varies according to busy season), Monday to Friday

Benefits : Possibility to have health and insurance benefits

Position Overview

We are looking for a dependable, organized, and positive Administrative Assistant / Sales & Production Support team member.

Key Responsibilities

Customer Service & Administrative Support

- Answer incoming telephone calls in a friendly and professional manner.
- Welcome and assist customers visiting our office or showroom.
- Respond to general customer questions and inquiries.
- Direct calls and questions to the appropriate team member when necessary.
- Act as a communication link between customers, sales representatives, and the production/manufacturing team.
- Communicate professionally and compassionately with customers, recognizing that many families may be making decisions during a sensitive or difficult time.
- Create, update, and maintain customer and order records.
- Maintain organized electronic and paper filing systems.
- Perform general administrative duties required to support daily operations.

Sales & Customer Support

- Support the sales team throughout the monument sales and order process.
- As product knowledge develops, accompany and guide customers through portions of the monument selection and purchasing process.
- Prepare or assist with quotations, sales documents, order forms, and other related paperwork.




- Assist with follow-ups on quotations and customer inquiries as directed by the sales team.
- Coordinate customer approvals for monument sketches, inscriptions, designs, and other order details.

Bookkeeping & Financial Data Entry Support

- Perform basic bookkeeping-related data entry.
- Enter invoices, receipts, payments, purchase information, and other financial information into the appropriate system.
- Assist with collection calls for past due accopunts.
- Maintain organized electronic and paper records for bookkeeping purposes.
- Perform other basic bookkeeping and financial administrative tasks as assigned.
- This position provides bookkeeping and financial data-entry support; it is not intended to replace the responsibilities of a professional bookkeeper or accountant._

Skills & Qualifications

- Bilingual communication skills in English and French, both spoken and written.
- Strong verbal and written communication skills.
- Excellent organizational and time-management skills.
- Strong attention to detail and accuracy.
- Good computer skills and the ability to learn new software quickly.
- Experience with Microsoft Office.
- Comfortable performing data entry and working with digital records.
- Comfortable learning basic bookkeeping and financial data-entry procedures.
- Strong customer service skills and an interest in developing sales and product knowledge.
- Ability to communicate professionally with customers, coworkers, sales representatives, suppliers, and production staff.
- Good problem-solving skills and willingness to find answers when information is not immediately available.

Experience

Experience with bookkeeping software and accounting software is an asset but not required.

Pay: From $24.00 per hour

Expected hours: 40.0 per week

Benefits :

- Dental care
- Extended health care
- Life insurance
- In office parking
- Vision care

Work Location: In person

📌 Administrative Assistant (Irishtown)
🏢 Classic Memorials
📍 Irishtown