Scholastic Canada is the country's leading publisher and distributor of children's books in both official languages. For over 60 years, Scholastic Canada has introduced young people to the joy of reading.

At Scholastic Canada, we embrace and celebrate diversity in our people, products and ideas. A diverse workforce and inclusive, supportive workplace are central to our success, enabling us to ensure that our books are reflective of the children and families we serve and to deepen our relationships with customers, colleagues, and communities. We welcome all applicants, and strongly encourage individuals from groups who are marginalized and underrepresented in the publishing industry to apply. Please see our website for more information about our ongoing commitment to equity, diversity and inclusion.

An opening exists in the Book Fairs Division for the position of Sales Supervisor, reporting to the Sales Manager, Book Fairs. The salary range being offered for this position is $60,000 - 65,000.

Role Summary

Primary Responsibilities

- Working with the Sales Manager, implement long-term and short-term sales goals that align with broader strategic objectives to ensure the growth of the School Market business.
- Fostering a collaborative and supportive team environment by championing inclusion and equity while also providing performance incentives through opportunities to recognize individual and team achievements.
- Conducting ongoing one-on-one performance meetings with Sales Consultants and Sales Administrators to assess individual results using key metrics, and market opportunities.
- Monitor sales calls and evaluate performance data to drive accountability, inform coaching, and support achievement of sales targets.




- Perform monthly call coaching sessions to ensure that performance standards are being adhered to while also identifying areas for team improvement, opportunities for coaching/ development and providing feedback.
- Providing initial follow-up support for customer escalations and cancellations, focused on customer retention and information gathering.
- Liaising with the Systems Administrator to ensure daily systems support, input sales targets and perform periodic spot checks on Salesforce data entry.
- Utilizing Salesforce to analyze, review, and ensure sales reports support the direction and activity necessary to meet individual and team KPIs.
- Acting as a key contributor to the seasonal webinar program through the creation of presentations, hosting, and/or driving webinars to drive increase revenue per fair.
- Co-facilitating weekly sales meetings to provide ongoing training, program initiatives and team building.
- Leading sales onboarding programs, maintaining consistent processes and supporting ongoing training initiatives.
- Coordinating and participating in the interview process for new hires and exhibiting a commitment to diversity, equity and inclusion best practices related to talent acquisition.
- Maintaining daily system updates through Dayforce and approving verification for timesheet entries and time off requests.
- Attending Sales Conferences, on-site trainings, branch visits, etc., in service of enhancing overall sales performance and team success.




- Facilitating regular branch team conference calls.
- Other duties/special projects as required.

Qualifications

- Minimum 3-5 years of previous related supervisory experience in sales or in a call centre environment.
- Must understand and adhere to inclusive leadership best practices with a proven ability to foster a collaborative and supportive team environment
- Must possess a Salesforce Administrator - Level One certification
- Strong analytical skills with the ability to multitask and work effectively in a deadline driven setting while always prioritizing customer satisfaction.
- Exceptional organizational abilities with experience with sales management
- Demonstrated exceptional written and verbal communication skills; experience with cross cultural communication is essential.
- Must be adaptable and have the ability to work effectively under changing circumstances.
- Proficiency in Microsoft Office products (including PowerPoint, Excel, Outlook and Teams), and Google Suite (Google Slides, Drive); experience with web-based programs is also essential.
- Must be available to work flexible hours as needed.

Some of the benefits we offer

- Competitive compensation package
- Health and Dental Benefits
- RRSP Program
- Paid time off between December 25 and January 1
- Employee discounts on Scholastic books and merchandise

Interested applicants are asked to forward a copy of their resume by May 18, 2026.

We are committed to ensuring that the accessibility needs of all applicants are considered and accommodated at every stage of the recruitment process. Please connect with us at if you require an accommodation or have any questions.

Pay: $60,000.00-$65,000.00 per year

Benefits :

- Casual dress
- Dental

📌 Sales Supervisor (East Gwillimbury)
🏢 Scholastic Canada
📍 East Gwillimbury