Posting End Date : May 18, 2025

Employee Type : Regular-Full time

Union/Non : This is a unionized position

Bargaining Unit/Local : Unifor Local 758 Windsor Office

Rate Classification :Grade 6, $38.83 - $42.88 per hour.

Employee Type : One (1) Permanent Full-time Position

We are seeking a Permanent Customer Inquiry Support Representative to join our hardworking team!

In this role, you will arrange payment with residential and commercial customers on overdue bills, work with appropriate third parties, as needed, and answer customer questions and concerns regarding their account.

supportive customer service.

What you will do (Responsibilities) :

- Processes and determines appropriate action for all delinquent gas accounts.
- Initiates outgoing calls and monitors accounts from on-line systems or hard-copy reports.
- Receives calls via automated dialer platform to resolve collection concerns.
- Works closely with internal and external partners/customers to ensure the best course of action is taken on delinquent accounts.
- Works offline assignments including but not limited to customer inquiries, agency assist, high balance account monitoring, RDLK/RUNL notification issues (CC20s), bankruptcies, tenant notices and vital service requests.
- Processes adjustments, orders, reports, and other account updates as required.



Forwards inquiry/complaints as per defined process.
- Follows company and business unit processes, policies, and procedures.
- Assists with training, as requested.
- Promotion of corporate programs/initiatives as required.
- Completes other tasks and assists other departments as assigned.

Who you are (Qualifications) : You will have the following combination of education, skills experience:

- Minimum high school education.
- Excellent verbal and written skills required.
- Excellent customer service and negotiation skills required.
- Demonstrated desktop skills required (Excel, Word, MS Outlook, MS Word).
- Demonstrated, accurate keyboard/data entry skills.
- Experience in a Call Centre and/or Collections workplace would be an asset.
- Demonstrated ability to work in a fast-paced team environment.
- Experience working in SAP CIS would be an asset.
- Must be able to work responsibly under direct and indirect supervision.

Mandatory Testing: Call center testing

Information For Applicants:

- Applications can be submitted via our online recruiting system only.
- We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted.

📌 Customer Inquiry Support Representative (Windsor)
🏢 Enbridge
📍 Windsor