Customer Experience Business Systems Analyst

Winnipeg, MB Manitoba Hydro is consistently recognized as one of Manitoba's Top Employers! We are a leader among energy companies in

- North America, recognized for providing highly reliable service and exceptional customer satisfaction. Join our team of Manitoba's
- best as we continue to build a company that champions safety, supports innovation, and delivers on our commitment to customer
- service - while actively fostering a diverse, equitable, and inclusive workplace reflective of the communities we serve.

Great Perks

- Competitive salary and comprehensive benefits package.
- Defined-benefit pension plan for long-term financial security.
- Nine-day work cycle, typically resulting in every other Monday off to support a balanced approach to work, family life and

community.

Position Overview:

Under the general direction of the supervisor, you will lead business analysis and requirements modelling for a functional domain

- System (CIS). The role is responsible for leading end-to-end business analysis activities for CIS and related systems, including
- stakeholder requirements elicitation, functional documentation, configuration oversight, and coordination of system testing for
- moderately complex changes and upgrades. You will be a key contributor to the transition from the existing CIS to a new system,
- supporting requirements definition, data and process alignment, and change readiness. The role provides consultative advice to
- business clients, mentors junior team members, and participates in the planning and execution of technology initiatives that enhance
- customer experience and operational effectiveness.

Responsibilities:

- May lead and perform configuration for moderately complex changes and enhancements; reviews work of junior analysts and





ensures quality and compliance with established processes.

- May lead and perform requirements modelling (process maps, use case narratives, data flows); conducts walkthroughs for

validation and sign-off.

- Mentors junior analysts by reviewing deliverables, sharing best practices, and providing feedback to support skill

development.

- May lead and author comprehensive test plans; prepares test data/cases; coordinates and executes system and user

acceptance testing.

- May lead and contribute to assigned work packages within IT software projects, upgrades, or initiatives; provides input into

planning, design, and execution activities.

- May lead and perform consulting for complex requirements; analyzes options and advises on functional approaches that align

with business objectives and technology standards.

knowledge base articles and supports operational procedures.

- Partners with BI and analytics teams to design and validate advanced dashboards and reporting solutions; provides input on

data models and ensures alignment with business processes.

- May lead and perform impact assessments for industry trends and system updates; recommends adoption strategies for

assigned domains.

- May lead and perform day-to-day dealings with vendors for assigned systems; evaluates proposals, reviews deliverables, and

provides recommendations to stakeholders.





- May lead and perform the development and delivery of end-user training for system changes and upgrades; coordinates

training logistics and ensures materials meet business needs.

- Leverages enterprise tools including SAP, ServiceNow, Azure DevOps, and reporting platforms to lead analysis activities,

coordinate testing, and support delivery of functional changes across assigned areas.

- Coordinates software maintenance and user licensing requirements across multiple systems; ensures compliance with

corporate standards and vendor agreements. MANITOBA HYDRO IS COMMITTED TO DIVERSITY AND EMPLOYMENT EQUITY

Reference Code: CO57193248-01

- Plans and executes upgrades for supported solutions; performs critical steps, assesses impacts and ensures alignment with

integration and security standards.

- Participates in the development of departmental strategies and plans; recommends initiatives to improve system performance

and business processes. Qualifications:

- A four-year Bachelor degree (Business, Computer Science, Engineering, or a related discipline preferred) from a recognized

university plus a minimum of three years related business analyst experience and a minimum of three years of direct

- experience independently performing requirements analysis, business process and solution modelling, test planning and
- execution for moderately complex to complex initiatives, particularly focused within modern CIS implementations;
- OR
- A two-year Diploma (Business, Information Technology or related discipline preferred) from an institute of recognized standing

plus a minimum of five years related business analyst experience and a minimum of three years of direct experience

- independently performing requirements analysis,

📌 Customer Experience Business Systems Analyst (Winnipeg)
🏢 Manitoba Hydro
📍 Winnipeg