About the Business

We are a premium indoor golf simulator facility focused on delivering a fun, welcoming, and high-quality experience for golfers of all skill levels. Our goal is to create an environment where customers feel comfortable, supported, and excited to return—whether they’re practicing seriously or just out for a great night with friends.

Position Overview

The Customer Experience Associate is the face of our business. This role is primarily focused on front-of-house customer service, ensuring every guest feels welcomed, assisted, and taken care of from the moment they walk in the door until they leave.

While golf simulator operation and food & beverage service are part of the role, exceptional customer service, communication, and attitude are the top priorities. Technical and operational training will be provided.

Key Responsibilities

Customer Service (Primary Focus)

- Greet customers warmly and create a friendly, welcoming atmosphere
- Actively check in with guests to ensure they are having a great experience
- Answer questions, offer guidance, and resolve minor issues professionally and calmly
- Handle bookings, payments, and customer inquiries (in person, phone, and/or online)
- Maintain a clean, organized, and inviting front-of-house environment

Simulator Support

- Help customers get set up on golf simulators (logins, bay setup, basic troubleshooting)
- Explain simulator features and game options in a clear, approachable way
- Monitor simulator bays and assist guests as needed during their session

Food & Beverage Service

- Serve food and drinks in accordance with company standards




- Follow all food safety and alcohol service guidelines
- Keep bar and service areas clean and well-stocked

Team & Facility Support

- Work collaboratively with other team members to ensure smooth daily operations
- Open and close the facility as scheduled
- Assist with general upkeep, restocking, and light cleaning tasks

What We’re Looking For

Must-Haves

- A strong passion for customer service and hospitality
- Friendly, positive, and professional demeanor
- Excellent communication and interpersonal skills
- Ability to stay calm and helpful in a fast-paced setting
- Reliable, punctual, and team-oriented
- Willingness to learn new systems and processes

Nice-to-Haves (But Not Required)

- Previous customer service, hospitality, or retail experience
- Interest in golf or sports (not required—we welcome non-golfers!)
- Smart Serve certification (or willingness to obtain)

Training & Support

- Full training provided on golf simulators and operating systems
- Training provided for food and beverage service
- Ongoing support to help you succeed and grow in the role

Schedule & Compensation

- Full-time hours, including evenings and weekends
- Competitive hourly wage (based on experience)
- Opportunities for tips and performance-based growth

Why Work With Us?

- Be part of a fun, energetic, and growing local business
- Work in a social, customer-focused environment
- Learn new skills in hospitality, technology, and sports entertainment
- Opportunity to help shape the customer experience from day one

Pay: From $20.00 per hour

Expected hours: 36 - 44 per week

Work Location: In person

📌 Customer Service Representative (Penetanguishene)
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📍 Penetanguishene