Job Summary

Responsibilities

- Assist customers with product information, order processing, billing questions, and service issues with a positive attitude
- Conduct outbound calling campaigns to follow up on customer inquiries or promote new services and offers
- Collaborate with team members to resolve complex client issues, providing analysis and solutions that enhance client satisfaction
- Support client services by providing detailed information about products and services while maintaining professionalism and patience during interactions
- Maintains quarterly contact with house accounts and keeps records up to date in CRM modules.
- Checks all sources of communication for information.
- Accountable for signing in/out and logging in/out of own computer systems.
- Willingness to be an active participant in a continued learning environment about products, procedures, and services to further assist customers in making their purchasing decisions.

Qualifications :

- Frendly and outgoing personality with a customer-centric company
- Accountability, self-directed and self-motivation
- Articulate, strategic communication skills both concise verbal and writing skills.
- Experienced proficiency in Windows MS Office (i.e.: Outlook, Word, Excel) necessary. Prior retail, e-commerce sales & customer service is helpful.




- Previous experience using a contact relationship management software.
- Strong ability to organize
- time management skills with ability to prioritize/multitask.
- Quick learner of skill adapting.
- Demonstrate aptitude of critical thinking and problem-solving skills.
- Ability to engage customers in a friendly and professional manner.
- Demonstrate ownership & customer service obsession with capacity to work independently and seek out assistance as required.
- Ability to work effectively with ongoing distractions is necessary.
- Can engage appropriately and work as part of a team.
- Ability to work in an open office area with busy distractions.

Join us as a Customer Service Representative if you’re passionate about delivering outstanding service, thrive in lively environments, and want to grow your career in client support! We value energetic individuals who are eager to make a difference every day through their communication expertise and dedication.

Pay: From $18.50 per hour

Expected hours: 40 per week

Advantages :

- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Store discount
- Wellness program

Work Location: In person

📌 Customer Service Representative (Brandon)
🏢 Christies Office Plus
📍 Brandon