Launch your career with Cozey as a Customer Happiness Ambassador, focusing on enhancing customer interactions through various channels. Embrace the chance to grow in a supportive e-commerce environment.
Cozey is seeking a passionate individual to join their expanding team as a Customer Happiness Ambassador. This role is ideal for motivated professionals eager to develop a customer-first mindset. You’ll engage with customers via emails, live chats, and social media while becoming an expert on products and promotions.
Key Responsibilities:
• Enhance customer interactions through diverse channels • Become a product expert for informed support • Resolve order and product assembly challenges swiftly • Proactively follow up with customers for exceptional service • Collaborate to manage and fulfill special orders effectively
Requirements: • One year of customer service experience • Familiarity with AI tools like ChatGPT is a plus • Outstanding English proficiency; French is beneficial • Availability from 8AM to 12AM EST, 7 days a week • Previous contact center experience is an asset
Your skills in customer support and creative problem-solving will drive Cozey's mission in the furniture industry.