Job Title: Property Manager / Office Manager / Customer Service Representative

Location: London, Ontario

Job Type: Full time

About the Role

We are seeking a reliable, organized, and customer-focused Property Manager / Office Manager / Customer Service Representative to manage the day-to-day operations of a self-storage facility in London, Ontario. This role combines administrative work, customer service, and basic property oversight to ensure smooth facility operations and excellent tenant service.

Key Responsibilities

Customer Service & Tenant Communication

- Answer incoming phone calls from tenants and prospective customers
- Confirm tenant insurance documentation
- Maintain a thorough understanding of the rental contract and policies
- Log incidents and tenant-related issues
- Communicate with tenants regarding account issues, policies, and facility rules

Financial & Administrative Duties

- Collect rent payments and follow up on outstanding accounts
- Monitor banking activity and process payments
- Prepare and complete bank deposits
- Pay operational bills as required
- Maintain accurate tenant and financial records
- Manage unit auctions when required

Facility & Operations Management

- Confirm vacated units are clean and ready for rental
- Log and report required repairs and maintenance issues
- Maintain general property appearance and cleanliness
- Monitor security cameras and facility activity
- Oversee snow plowing and exterior maintenance
- Track and log incidents occurring on the property





Marketing & Advertising

- Maintain and update facility advertising
- Update online ads including Kijiji and Facebook Marketplace
- Monitor marketing inquiries and respond to leads

Required Skills & Experience

- Strong customer service and communication skills
- Highly organized with strong attention to detail
- Ability to multitask and manage priorities in a fast-paced environment
- Comfortable working independently

Software &Technical; Skills

Experience with the following is preferred :

- Microsoft Word
- Microsoft Excel
- QuickBooks
- Experience with Self Storage Software (SSS) is considered an asset.

What We’re Looking For

- Dependable and responsible individual
- Strong problem-solving abilities
- Professional communication skills
- Ability to handle confidential tenant and financial information
- Willingness to take initiative and assist with facility operations

How to Apply

Please submit your resume and a brief cover letter outlining your experience in

customer service, office administration, or property management.

Pay: $45,000.00-$55,000.00 per year

Benefits :

- Profit sharing

Ability to commute/relocate:

- London, ON N5V 2Z6: reliably commute or plan to relocate before starting work (preferred)

Education :

- DCS / DEC (preferred)

Experience :

- Property management: 3 years (preferred)

Language :

- ENGLISH (required)

Location :

- London, ON N5V 2Z6 (preferred)

Work Location: In person

📌 Property Manager - Self Storage (London)
🏢 SSLO - Self Storage London Ontario
📍 London