We are in search of a Service Advisor!

Automotive experience is an asset but not required. We're looking for someone with great customer service skills that is willing to learn!

Job Duties:

- Provide an exceptional experience to each customer you interact with.
- Perform a full service consult including a greeting, vehicle walk-around, review of owner information, vehicle maintenance minder, and vehicle history.
- Identify service needs of customer vehicle based upon historical service data.
- Provide repair and maintenance recommendations and explain the features and advantages of any recommended service or repair.
- Verify recalls, warranty and service contract coverage and communicate coverage and exclusions to customers.
- Perform road test of customer vehicles as needed, to duplicate customer concerns (engage shop foreman when required).
- Document customer’s routine maintenance or vehicle problems accurately and clearly on the repair order.
- Advise customers of estimated service and repair costs and review details of service/repair with customer to gain their understanding. Have the customer sign off on the work that is to be performed.




- Provide an estimated time to complete the vehicle service and repairs.
- Monitor progress of service and repairs and update customer regularly.
- Notify customer of completed status, coordinate shuttle, pick-up time and or after-hours pick-up.
- Review services completed and invoice at pick-up time, collect payment, and locate vehicle for customer.
- Address customer questions and concerns promptly and professionally.
- Be knowledgeable about new features, promotions, and updates.
- Be a champion for delivering excellent service 100% of the time.

Skills :

- Excellent interpersonal skills with an upbeat and engaging attitude.
- Excellent verbal and written communication.
- Proficiency in basic computer operations.
- Organized and pays attention to detail.
- Flexible and open to change; take on special tasks as needed.

Pay: $45,000.00-$65,000.00 per year

Benefits :

- Dental care
- Extended health care
- Life insurance
- RRSP match
- Vision care

Work Location: In person

📌 Service Advisor (Charlottetown)
🏢 Capital Honda
📍 Charlottetown