Job Summary We are hiring motivated and professional Call Center Agents / Customer Service Representatives to join our Calgary team. In this role, you will assist customers over the phone, resolve inquiries, and provide outstanding service in a fast-paced environment. This prospect is ideal for individuals who enjoy helping people, communicating clearly, and working as part of a supportive team.

Key Responsibilities

- Handle inbound and outbound customer calls efficiently
- Provide accurate information about services, accounts, and processes
- Resolve customer concerns with professionalism and empathy
- Document call details and update records accurately
- Follow established scripts, procedures, and quality standards
- Escalate complex issues to supervisors when necessary
- Maintain high customer satisfaction and service quality

Required Skills & Qualifications

- Previous call center or customer service experience preferred
- Strong communication and active listening skills
- Ability to multitask and work in a fast-paced environment




- Basic computer proficiency and data entry skills
- Problem-solving abilities and attention to detail
- Reliable, punctual, and team-oriented

What We Offer

- Competitive pay with consistent scheduling
- Paid training and ongoing coaching
- Supportive team environment
- Opportunities for advancement

About the Company

We are a customer-focused organization committed to delivering high-quality support and service. Our team values professionalism, teamwork, and continuous improvement. We provide a structured environment where employees can develop skills and grow their careers.

Why Work With Us

- Clear expectations and performance support
- Career progression opportunities
- Inclusive and respectful workplace
- Commitment to employee success

Pay: $20.00-$26.00 per hour

Benefits :

- Casual dress
- Company events
- Dental care
- Extended health care
- Paid time off

Work Location: In person

📌 Call Center Agent (Calgary)
🏢 GTI North Solutions
📍 Calgary