Job Summary : Grandview Pickleball Club Customer Service Associates are key members of our team, providing exceptional customer service and ensuring all aspects of Grandview Pickleball Club operate smoothly.

Key Responsibilities :

- Customer Service :Provide exceptional service to all members, guests and visitors, ensuring a welcoming and professional experience at Grandview Pickleball Club.
- Front Desk Support : Act as the front desk attendant when needed, greeting guests, answering inquiries, and assisting with reservations through Court Reserve and general questions.
- Social Media Management : Maintain and engage with Grandview Pickleball Club social media accounts (Facebook, Instagram, X, TikTok) to promote events, updates, and community engagement.
- Facility Maintenance : Perform various duties related to the upkeep of the facility, such as stocking washrooms, managing supplies, and ensuring general cleanliness and safety throughout the facility.
- Leadership & Communication : Report and liaise with your direct Supervisor, General Manager, HR, & Leadership regarding any operational updates, concerns, or improvements.
- Ambassador Role : Represent Grandview Pickleball Club with professionalism,



ensuring the facility maintains a high standard of cleanliness, presentation and customer experience.

Qualifications :

- Customer Service :Previous experience in customer-facing roles, preferably in sports or retail.
- Social Media : Computer literate and proficiency with Facebook, Instagram, X, and TikTok; experience in content creation and management.
- Communication : Strong communication skills with management and staff.
- Professional Appearance : Maintain a positive, professional demeanor at all times.
- Teamwork : Team-oriented and able to wok smoothly with other staff.
- Facility Maintenance : Experience in maintaining cleanliness and basic facility upkeep.
- First Aid Certification : Certification in First Aid to ensure the safety of all participants.
- Smart Serve : Certified to serve alcohol at our in-house bar.

Shift Availability :Evenings and weekends required

Pay Rate : $17.60/hr

Pay: $17.60 per hour

Application question(s):

- Are you available to work evenings and weekends?

Licence/Certification:

- First Aid Certification (preferred)
- Smart Serve (preferred)

Work Location: In person

📌 Customer Service Associate - Evenings and Weekends (Newmarket)
🏢 Grandview Pickleball Club
📍 Newmarket