Job Summary We are seeking a dynamic and customer-focused individual for the CX Summertime Position. This role offers an exciting opportunity to gain valuable experience in customer service, data entry, and communication within a fast-paced environment.

Key Responsibilities & Duties

- Answer incoming calls in a professional, friendly, and timely manner
- Collect complete customer information for move inquiries
- Enter recent leads accurately into CRM/system (e.g., Moveware)
- Assign leads to appropriate Sales Consultants
- Maintain accurate and detailed records
- Prepare Mailers
- Provide exceptional customer service with every interaction

Scope of Role

- High customer interaction and call volume
- Direct impact on sales pipeline accuracy
- Critical first impression role for the organization
- Responsible for accurate data entry and information integrity

Required Skills & Qualifications

- High school diploma required; post-secondary education an asset




- 1-2 years customer service or administrative experience preferred
- Professional phone etiquette and strong communication skills
- Strong attention to detail and data accuracy
- Ability to multitask in a fast-paced environment
- Proficiency in Microsoft Office (Outlook, Word, Excel)
- Experience with CRM systems (Moveware or similar) is an asset
- Positive attitude and customer-focused mindset

Working Conditions & Schedule

- Primarily office-based role
- Full-time position, Monday to Friday - May to September
- Prolonged periods of sitting and computer use
- High call volume during peak moving seasons

Tools & Systems Used

- CRM / Moveware
- Microsoft Office Suite
- Company phone system
- Internal communication platforms

Job Types : Full-time, Seasonal Contract length: 3-4 months

Work Location: In person

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