The Four Points by Sheraton Hotel & Suites London , with 180 contemporary guestrooms and suites, 15,000+ square feet of versatile meeting space, Vic's on Wellington Restaurant and Bentley’s Lounge, is looking for an energetic Guest Service Agent to join our team.

Responsibilities

- Greets all guests that come into contact with Guest Relations ensuring that the guest name is used at all times.
- Checks guests in and out of the property accurately and in a timely manner.
- Handles guest enquiries and provides information on local attractions and gives directions as required.
- Takes reservations as required in the absence of the Reservations Supervisor.
- Answers all telephone calls in a professional friendly manner.
- Equips the front desk at the commencement of each shift with the adequate stationary and forms.
- Records guest comments for the information of the Front Office Manager.
- Receive letters, packages etc. and distribute them
- Prepare outgoing mail by drafting correspondence, securing parcels etc.

Requirements :

- Must be able to work 35-40 hours per week. PART TIME HOURS NOT AVAILABLE! :

- No students. :

- Available for all shifts; 7am-3pm, 3pm-11pm, 11pm-7am :





- Must be located in the London, Ontario region.

- Proven experience as front desk representative, agent or relevant position is an asset.

- Familiarity with office machines (e.g. fax, printer etc.)

- Proficient in English (oral and written)

- Excellent knowledge of MS Office (especially Outlook, Excel and Word)

- Strong communication and people skills.

- Good organizational and multi-tasking abilities.

- Problem-solving skills.

- Customer service orientation.

- Reliable transportation.

- Available any day of the week including weekends and holidays.

Employee Perks

- Associate room and food discounts to any Marriott hotel as well as significant friends and family rate discounts.
- Competitive Benefits Package.

Job Types : Full-time, Permanent

Pay: From $17.60 per hour

Benefits :

- Dental care
- Discounted or free food
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Experience :

- Front Desk at a Hotel: 1 year (required)

Work Location: In person

📌 Guest Service Agent (London)
🏢 Four Points By Sheraton Hotel E Suites London On
📍 London