Date :May 8, 2026

Location : Thunder Bay, ON, CA

Company :Hydro One Networks Inc

51636 - Thunder Bay - Temporary - 6 months

Hiring salary range: $4,116.54 - $4,379.30 / bi-weekly

Hydro One is proud to be the largest electricity transmission and distribution provider in Ontario, serving nearly 1.5 million customers. We have a long history in the industry with our roots dating back over 110 years to 1906. Since then, we have worked to grow and evolve to meet the changing needs of our customers and communities across Ontario. Today, we’re focused on providing exceptional customer service and ensuring we are building safe communities where we live, work and play.

It’s an exciting time to join the team at Hydro One!

General Accountabilities :

- Respond effectively to customer inquiries and complaints associated with planned or unplanned service disruptions, emergency situations, forestry work, PCB information, chemical spraying, lighting, electric water and space heating, low or high voltage and power quality issues, television and radio interference, delays in installations of recent services and other coordination arrangement concerns relating to COC operations by correspondence, over the telephone, by modem, etc. Determine the nature and significance of the problem, and as circumstances dictate, provide the necessary advice and guidance, attempting to come to a mutually agreeable resolution, or refer to Supervisor, or other appropriate COC/Utility personnel for action. Respond to customer inquiries regarding general billing matters (amount of bill, due date, payment plan options, etc.) and refer billing correction issues and payment/deposit negotiations to appropriate Utility billing personnel. Update customer data including phone numbers, addresses, customer and meter reading memos,



and forward name, billing class and billing plan changes to Utility billing personnel. Respond to inquiries as required from external organizations such as contractors, government agencies (e.g. Ministry of Labour) and the like, providing information relevant to: the ize/rating of electrical equipment, clearances, voltage of lines, number of customers which "feed" off a circuit, status of inspections, location of crews, location of facilities (e.g. road closure information requests, etc.) referencing appropriate resources (e.g. Utility maps, computerized data, schedules etc.) where necessary. Refer more complex technical problems or issues associated with policy, procedures or interpretation of same, which are considered beyond the scope of the job responsibilities, to Supervisor or other appropriate COC personnel for resolution. Operate, including opening and turning over to night service, the COC telephone and/or switchboard.- Monitor location of designated COC personnel on a daily basis. Respond to telephone inquiries and trouble calls, attempt to identify source of problem and determine location of caller, utilizing appropriate resources (i.e. maps, schedule boards, computerized data, etc.). Relay information to crews on a priority basis and upon the availability and proximity of crews. Refer major service disruptions, emergencies and the like to Supervisor or designate, to generate further action. As directed,



determine customers affected by planned service interruptions to service and notify customers individually or through the use of computerized systems. Be required to assist in answering phones and performing similar tasks during after hours, as required by emergency situations such as storms, distribution/transmission system problems, etc.- Respond to customer/contractor inquiries relative to new services, service upgrades, cable locates, water heater installations and repairs etc. as well as work covered under the Utility's competitive contracting policies. Obtain property description and location on COC maps from new customer or via access to customer system for hard copy of existing customer data. Arrange for designated or approved outside contractors to do maintenance work on/installations of water heaters. Discuss customer/contractor plans for the property and advise of service types, service classes and of service options available as well as the COC's competitive pricing options as appropriate. Have appropriate requests for work/contracts signed and arrange for/take payment and forward to Utility Finance Department. Retain postdated cheques on manual or computerized file or forward to appropriate personnel as required. Explain appropriate policies and procedures (service disconnect/reconnect etc.) complete with all required information (e.g. billing data, inspection guides, procedures, etc.). Prepare appropriate forms/documentation (request for service layout etc.). Set date for customer/contractor to meet with field personnel. Respond to customer inquiries on the schedule date for work completion/service connection.-
- Utilizing computerized system programs, and based upon a variety o

📌 Customer Oprns Support Rep (Thunder Bay)
🏢 Hydro One
📍 Thunder Bay