Attention all enthusiastic individuals with a passion for exceptional customer service! Are you someone who thrives on delivering top-notch support while maintaining a qualified demeanor?

Well your search ends here because we have an outstanding opportunity for you. We're hiring for the position of Master Problem Solver, Connection Expert, and overall Chief Optimism Officer, aka Customer Service Representative.

Our company is committed to the well-being of our team, which is why we offer a competitive compensation package and comprehensive benefits. Our compensation is tailored to provide you with peace of mind as you dedicate yourself to delivering exceptional service to our valued clients.

As a customer Service Representative, you will play a crucial role in ensuring seamless communication with our residential plumbing customers, ensuring their needs are met and their expectations are exceeded. Within our company we have an understanding that every problem has a solution and we are delighted to find it, keeping our clients at the centre of the process.

Here are some of the benefits you can look forward to when you join our team:

- Competitive pay that reflects your dedication and expertise.
- Paid time off to recharge and maintain a healthy work-life balance (because even superheroes need a break).
- A custom health and wellness package tailored to your needs to help keep you happy and healthy.
- Opportunities for professional growth within our organization.
- A supportive company culture where teamwork is our superpower and positivity is our secret weapon.

Responsibilities :

- Being the first line of contact with customers, greeting them with warmth and respect




- Answer the phone and assist clients, visitors, and callers in a courteous and professional manner
- Book service calls and manage schedules while maintaining excellent customer service etiquette
- Perform data entry tasks
- Utilize Housecall Pro CRM software to organize customers, jobs, and schedules
- Communicate with technicians and management
- Assist with tasks such as filing, photocopying, inventory and supply management
- Communicate with customers to receive payment
- Contribute to the creation of policy and procedure documents

Qualifications:

- Proven experience in customer service or administrative roles
- Excellent communication skills with professional and friendly phone etiquette
- Strong organizational skills with attention to detail and accuracy in proofreading and typing
- Ability to work independently while managing multiple priorities effectively
- Experience using CRM software such as Service Titan or Housecall Pro is an asset
- Proficiency using Google Suite
- Ability to use AI to simplify, optimize, and automate processes
- Familiarity with QuickBooks, and knowledge of bookkeeping processes considered an asset
- Previous experience in plumbing and HVAC offices is advantageous but not mandatory

Job Types : Full-time, Permanent

Pay: From $21.00 per hour

Expected hours: 40 per week

Benefits :

- Extended health care
- On-site parking
- Paid time off
- Wellness program

Application question(s):

- Do you have a clean criminal record and character/experience references?

Experience :

- Customer service: 1 year (required)

Language :

- english (required)

Licence/Certification:

- Driving Licence (required)

Work Location: In person

📌 Customer Service Representative/administrative Assistant (Rimbey)
🏢 High Standard Mechanical
📍 Rimbey