Under the supervision of the Customer Service Supervisor, the Customer Service Representative plays a vital role in providing public-facing services at multiple service counters at the Winnipeg Police Service (WPS) Headquarters. Responsible for assisting with inquiries, police record checks, vulnerable sector and non-criminal fingerprinting, and other administrative services, the Customer Service Representative ensures that all public interactions are handled with professionalism, empathy and adherence to service policies and legal requirements.

As a Clerk B - Customer Service Representative you will :

- Provide friendly and qualified support on a wide variety of services at the main customer service counter.
- Assist applicants with non-criminal fingerprinting services.
- Accept payments for purchased services.
- Provide backup coverage for the volunteer information desk and other duties as assigned.

Your education and qualifications include :

- Grade 12 Diploma, GED or equivalent
- Minimum 12 months customer service experience
- Knowledge of police operations and administrative procedures, including familiarity with records management, and public counter functions.
- Understanding of relevant legislation and regulations, including the Freedom of Information and Protection of Privacy Act (FIPPA) and municipal by-laws.
- Basic understanding of workplace safety and emergency response procedures.
- Proficient in using technology, including police systems, databases and related software (RMS, CPIC, PIP, Forest Green, WaitWell scheduling tool).
- Demonstrated ability to keyboard accurately, 40 words per minute.




- Ability to perform basic mathematical calculations.
- Good attention to detail, ensure the accuracy of work and ability to verify information.
- Possess excellent command of the English language and French if position is bilingual.
- Bilingual ability is highly desirable to assist in communication with a diverse population.
- Excellent verbal and written communication skills, with the ability to interact effectively with diverse populations.
- Effective conflict resolution and problem-solving skills to handle escalated customer issues.
- Ability to exercise sound judgment and accountability.
- Ability to deal discreetly with confidential and sensitive matters.
- Ability to prioritize tasks, multitask, adapt quickly to changing situations and priorities and meet set work targets.
- The ability to establish and maintain a positive, respectful, safe and healthy work environment that supports the physical, psychological and social working relationships with members at all levels in a team environment.

Minimum Requirements :

- Canadian Citizen or Permanent Resident
- Minimum 18 years of age
- No involvement in any criminal activity within the last two years (including illegal drugs)
- No criminal record for which a Pardon has not been granted

Conditions of Employment :

- Ability to pass a level 3 Winnipeg Police Service security check and maintain clearance
- Ability to successfully complete additional training as defined by the Service

Winnipeg Police Service Competencies :

- Composure
- Citizen and Customer Focus
- Respecting Diversity
- Peer Relationships
- Problem Solving

📌 Clerk B - Customer Service Representative (Winnipeg)
🏢 City of Winnipeg
📍 Winnipeg