Customer Service Associate (Mailroom, Print, Hospitality in Law Firm)

We are seeking a customer service-oriented Print Centre Associate to join our Law Firm client's Communications Department. This role supports a collaborative team workplace and involves handling print, copy, scan, and mail operations , as well as assisting with hospitality and reception coverage as needed.

Key Responsibilities

- Operate and maintain high-volume print, copy, and scanning equipment
- Support reception and hospitality areas when needed
- Able to lift 50lbs (paper box)
- Perform document finishing, binding, quality checks, and file formatting
- Assist with document scanning, conversion, and digital file management
- Maintain organization and cleanliness of copier and supply areas
- Distribute office supplies and completed print jobs within the firm
- Provide timely, professional assistance to staff at all levels, including legal assistants, paralegals, associates, and partners
- Ensure confidentiality and accuracy in all work,



meeting tight deadlines as required
- Perform additional duties as assigned by the Site Manager or Team Lead

Qualifications

- High school diploma or equivalent required; post-secondary education an asset
- 1+ year of experience in a legal or professional services environment strongly preferred
- Previous experience in a print, mail, or office services role is an asset
- Strong customer service, communication, and teamwork skills
- Proficiency with MS Office Suite and common office technologies (copiers, scanners, postage meters, etc.)
- Ability to maintain confidentiality and handle sensitive documents with care

Job Types : Full-time, Permanent

Pay: $20.40 per hour

Expected hours: 40 per week

Benefits :

- Company events
- Employee assistance program
- Life insurance
- Paid time off
- RRSP match

Work Location: In person

📌 Customer Service Associate - Print, Mail, and Hospitality (Vancouver)
🏢 Exela Enterprise Solutions
📍 Vancouver