Are you a skilled, detail-oriented individual with a passion for client service and an interest in the legal field? We’re seeking an Administrative Assistant to be the welcoming face and voice of our office. In this role, you’ll greet clients, manage calls with discretion, and provide essential administrative support. If you excel at multitasking, maintaining confidentiality, and creating a calm, organized front desk environment, we’d love to hear from you.

Who are we?

The Edmonton Community Legal Centre is dedicated to our community’s wellbeing by delivering innovative legal services. We believe in the power of communication and collaboration to drive positive change.

What will you do?

This position will be the Front Desk Coordinator and first point of contact for the organization. This position will perform administrative tasks that support the Intake process, data entry, and contribute to client hospitality and the streamlining of office operations.

- Provide professional etiquette, hospitality, and representation of ECLC within and outside the organization at all times
- Greet clients, volunteers, stakeholders, and all visitors when they arrive, manage queries or connect them with the appropriate person and/or resources
- Perform open/close duties at the front desk
- Preserve office security by following safety procedures and controlling access via the front desk, answer and direct calls in a timely and polite manner
- Maintain the reception and waiting room area ensuring it is a presentable and welcoming environment
- Receive, sort and send mail and deliveries including couriers as appropriate
- Provide other general administrative and clerical support as required
- Administrative support for clinic as needed
- Other administrative support activities as needed

COMPETENCIES





- Must possess strong interpersonal skills to establish and maintain effective working relationships internally and externally
- Ability to speak an additional language, including Indigenous languages, is considered an asset
- Ability to express ideas clearly and effectively, orally and written
- Approachable, friendly, welcoming, and professional
- Excellent communication and command of English, oral and written
- Proficiency in windows-based software and other standard office technology
- Ability to work independently and set priorities
- Accurately record intake information and enter client data in the Dynamics Database
- Excellent organizational and time management skills
- Exceptional attention to detail to ensure assignments are completed with accuracy
- Ability to troubleshoot general office equipment/phone issues
- Ability to remain calm when dealing with challenging issues or sensitive issues
- Committed to promoting a safe work workplace for self and others
- Ability to maintain confidentiality at all times

QUALIFICATIONS

- Certificate in office administration
- 2+ years related experience in office management, administration or reception capacity
- Strong computer skills, confidence with Microsoft Office suite
- Exceptional customer service skills and professional phone and in person manner
- Trauma informed training and/or experience working with individuals in distress is considered an asset
- An equivalent combination of education and experience will be considered

The ECLC is committed to an equitable, diverse, and inclusive workplace. We encourage people from all walks of life to apply. This includes, but is not limited to First Nations, Metis, Inuit persons; members of visible minority groups; persons with disabilities; persons with any sexual orientation or gender identity and expression; and all those who may contribute to and encourage further diversification of the ECLC.

Job Types : Full-time, Permanent

Pay: $45,000.00-$55,000.00 per year

Work Location: In person

📌 Administrative Assistant (Edmonton)
🏢 Edmonton Community Legal Centre
📍 Edmonton