Lead major incident response for Bell Business Markets in a hybrid Canadian position, using technical guidance and customer-focused service management. As an Operations Service Desk Problem/Incident Manager, you support Managed Services customers during Day 2 activities. You manage customer-related problems and incidents across enterprise services, including networks, voice, security, and applications. Your work helps maintain service assurance and customer satisfaction through coordinated, end-to-end issue management. Key Responsibilities:

Act as escalation contact for customer service assurance issues Lead major incidents through their lifecycle to resolution Provide leadership and technical guidance during conference calls Coordinate communications among teams, partners, and suppliers Produce and review timely post mortem reports Requirements:

In-depth telecommunications industry knowledge Knowledge of data centers, LAN/WAN, VoIP, and security solutions Robust analytical and deductive reasoning capabilities Proven customer service skills and quality focus Advanced knowledge of Bell Business Markets products and services Apply incident leadership, telecommunications expertise, and customer service skills to support Bell Business Markets and enterprise customers.

📌 Major Incident Manager Bell Business Markets (Montreal)
🏢 Bell
📍 Montreal